Looking for a job

Mohammed Imran

@mohammedimran

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I'm a senior End user computing specialist looking to advance my career prospects.

India

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Azure Fundamentals Certified & A detail-oriented professional with a passion for service in the information technology industry with 8+ years’ experience in successfully delivering high profile regulatory and customer service in the IT enterprise environments. Highly skilled in detecting failures in the VMware environment, network vulnerabilities, and fixing defects to maintain security standards. Proficient in monitoring operating systems, office 365, Active directory faults. Looking to apply technical skills in supporting secure technology infrastructure at a company with a growing headcount.

Experience

Work history, roles, and key accomplishments

Current

Sr EUC ENGINEER

Current

ACI worldwide

Apr 2022 - Present (3 years 1 month)

Attain completion rate of 85% for transitioning McAfee to MS Defender & Bitlocker encryption for production machines.
Leveraged MS Endpoint Manager for management of Windows, Mac OS, iOS & Android devices.

Desktop support specialist

ACI worldwide

Jun 2015 - Mar 2022 (6 years 9 months)

Technical lead for companywide software refresh, responsible for repackaging over 50 applications.
Expertise in Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware networked peripheral devices, and networking hardware products.
Skilled in Upgrading over 4500 devices from Windows 10 V.1909 to V.20H2 on both the desktop/laptop and the VMware VDI's.

Technical service associate

Minacs

Apr 2013 - Jun 2015 (2 years 2 months)

Respond to customer inquiries & technical support requests via phone, email, or chat in a timely & professional manner.
Identify, troubleshoot, and resolve hardware & software issues on Lenovo devices, including laptops, desktops, tablets.