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Unnati Pal

@unnatipal

Azure and Windows Administrator at Rackspace Technology, supporting enterprise identity, Azure infrastructure, and production operations.

India

Message

At Rackspace Technology, I administer Windows Server, Active Directory Domain Services, and Microsoft Entra ID across enterprise production environments.

I support hybrid identity between on-premises Active Directory and Microsoft Entra ID, including access controls, SSO, MFA, and identity governance.

I manage Azure Virtual Machines, Virtual Networks, Network Security Groups, and backup operations, and monitor production infrastructure with Azure Monitor, Log Analytics, Microsoft SCOM, Datadog, and ScienceLogic SL1.

Previously, at IT By Design, I supported Windows Server, Office 365, Azure AD, and NOC operations. I hold Microsoft Azure Administrator Associate AZ-104 and Microsoft Azure Fundamentals AZ-900 certifications.

Experience

Work history, roles, and key accomplishments

Current

Azure and Windows Administrator

Current

Rackspace Technology

Jan 2022 - Present (4 years 8 months)

Administered Windows Server, Active Directory Domain Services, and Microsoft Entra ID across enterprise production environments. Managed identity lifecycle, Group Policy, DNS, DHCP, and hybrid identity integration, while monitoring infrastructure with Azure Monitor and supporting backup and disaster recovery.

Active Directory Microsoft Entra ID Azure RBAC Azure Virtual Machines Virtual Networks Network Security Groups azure monitor Azure Backup DNS DHCP Group Policy PowerShell Azure CLI Git GitHub ITIL Root Cause Analysis

System Administrator

IT By Design

Aug 2019 - Dec 2021 (2 years 4 months)

Supported Microsoft core business applications including Active Directory and Azure AD integration. Managed NOC operations, endpoint security, and provided Office 365 support while ensuring SLA compliance.

Active Directory Azure AD Office 365 Windows Server NOC Endpoint Security Webroot Symantec Connectwise Automate IT Glue Autotask PSA Datto JumpCloud Kaseya

Analyst 1

Eclerx Services Pvt. Ltd.

Jul 2018 - Jul 2019 (1 year)

Provided technical support for Cox Communications, resolving issues related to Internet, Cable Box, and Telephone. Collaborated with team members to diagnose and rectify service issues, minimizing customer downtime.

Technical Support Troubleshooting Customer Service