Open to opportunities

Gavin Francis

@gavinfrancis

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Senior System Administrator specializing in secure Microsoft 365, Azure, and virtualization for reliable uptime.

India

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What I'm looking for

I’m looking for a role where I can lead secure, reliable enterprise operations—owning Microsoft 365/Entra ID, Azure cost and governance, and virtualization—while using automation to cut downtime and strengthen compliance.

I’m a results-driven Senior System Administrator with 7+ years of progressive experience architecting, securing, and optimizing enterprise IT environments. My deep expertise spans Microsoft 365 and Azure, Cisco/Fortinet network security, and VMware/Hyper-V virtualization, backed by CCNA certification and a consistent focus on reliability and security.

I’ve delivered measurable impact—an 87% reduction in security incidents through ISO 27001 controls, MFA enforcement, and vulnerability management, plus a 40% reduction in system downtime via automated monitoring and incident workflows. I also drive cost governance, including a 22% annual Azure cloud cost reduction through right-sizing and reserved instance strategy.

In my current role, I provide Tier-3 enterprise support for 500+ global users with 99.8% uptime, administer M365 and Entra ID for 1,000+ users, and manage 150+ VMs across VMware vSphere and Hyper-V with full DR readiness. I combine automation (PowerShell, Azure CLI), ITSM discipline (ITIL, ServiceNow), and security tooling (Microsoft Defender, Trellix EDR) to keep environments stable, compliant, and resilient.

Experience

Work history, roles, and key accomplishments

Current

Senior System Administrator

Current

Shell Square Software Pvt Ltd

Sep 2025 - Present (7 months)

Provided Tier-3 enterprise support for 500+ global users, maintaining 99.8% uptime across systems, OS, network, and authentication. Administered Microsoft 365 and Entra ID for 1,000+ users, enforced ISO 27001 controls and MFA, and delivered 87% YoY security-incident reduction plus 22% annual Azure cost reduction.

Microsoft 365 Entra ID ISO 27001 MFA VMware VSphere Hyper V PowerShell Disaster Recovery

Senior System Administrator

Trigent Software Pvt Ltd

Jan 2023 - Oct 2024 (1 year 9 months)

Monitored and resolved server performance issues to support optimal uptime using Nagios and streamlined incident response. Managed Windows Server lifecycle (deployment, patching, troubleshooting) and delivered secure access and endpoint protection for enterprise environments, supporting 1,000+ M365 users and 600+ hosts.

Nagios Windows Server Microsoft 365 ISO 27001 ManageEngine Patch Management

Associate Specialist

NTT Global

Dec 2021 - Jan 2023 (1 year 1 month)

Structured IT support through ServiceNow aligned to ITIL incident and change management practices. Configured and troubleshot Office 365/Azure/VDI and VPN environments, including Active Directory user lifecycle management and Entra ID access controls for distributed end-users.

ServiceNow Active Directory Azure Entra Office 365 VPN Troubleshooting Microsoft Defender

Associate Engineer

ASPL Infoservices Pvt Ltd

Sep 2019 - Nov 2021 (2 years 2 months)

Delivered remote desktop support and server/network troubleshooting while coordinating service and change requests for network devices, OS installs, and SCCM updates. Operated NOC monitoring for 600+ hosts using Nagios/OpManager/Zabbix and improved resolution through vendor and ISP coordination, SLA management, and user training.

Nagios Zabbix SCCM NOC Operations IT documentation SLA Management Vendor Management Remote Support end user support

NOC Engineer (L1)

Eben Telecom

Jan 2018 - Jul 2019 (1 year 6 months)

Provided 24/7 NOC support for 1,000+ production servers and network devices using Nagios and monitoring platforms. Managed SLA-aligned incident lifecycle in ticketing, produced daily/monthly performance reporting, and collaborated with cross-functional teams to reduce downtime impact.

Nagios NOC Monitoring SLA Network Outage Resolution performance reporting Troubleshooting