Rafi Charkasian

I am an administrative support specialist with 4+ years of experience in customer service, technical support, and remote contracting. I have a strong freelancer perspective and consistently deliver reliable support to international clients across time zones.

I have partnered with established institutions to serve corporate and Fortune 500 clients, coordinating with 200+ professionals and managing onboarding, payments, and ongoing communications. I regularly handled 40+ customer inquiries daily while maintaining accurate records and high satisfaction.

My technical toolkit includes Microsoft 365, Google Workspace, Asana, and proven troubleshooting and escalation procedures, which I use to resolve issues across phone, email, and chat channels. I prioritize clear, professional correspondence and data integrity in all administrative processes.

I bring cross-cultural communication skills and fluency in multiple languages, and I am focused on client relationship management, project coordination, and continuous improvement in remote operations.