Rafi Charkasian
@raficharkasian
I am an experienced administrative professional and remote contractor specializing in client communications and technical support.
What I'm looking for
I am an administrative support specialist with 4+ years of experience in customer service, technical support, and remote contracting. I have a strong freelancer perspective and consistently deliver reliable support to international clients across time zones.
I have partnered with established institutions to serve corporate and Fortune 500 clients, coordinating with 200+ professionals and managing onboarding, payments, and ongoing communications. I regularly handled 40+ customer inquiries daily while maintaining accurate records and high satisfaction.
My technical toolkit includes Microsoft 365, Google Workspace, Asana, and proven troubleshooting and escalation procedures, which I use to resolve issues across phone, email, and chat channels. I prioritize clear, professional correspondence and data integrity in all administrative processes.
I bring cross-cultural communication skills and fluency in multiple languages, and I am focused on client relationship management, project coordination, and continuous improvement in remote operations.
Experience
Work history, roles, and key accomplishments
Business English Teacher
Canadian Language Schools
Jan 2021 - Present (4 years 10 months)
Contracted to serve Fortune 500 corporate clients and coordinated with 200+ professionals, managing client onboarding, inquiries, and payment coordination to maintain high satisfaction. Built strong relationships with diverse international clients across time zones.
Education
Degrees, certifications, and relevant coursework
Rafi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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