Open to opportunities

Moustafa Taleb

@moustafataleb

I coordinate client service, records, scheduling, and project operations across humanitarian and customer-support environments.

Canada

Message

What I'm looking for

I'm seeking a full-time role in Canada where I can support administrative operations, client service, scheduling, records, reporting, and stakeholder coordination using my Canadian office administration training and customer-service experience.

I've supported Bell Canada customer service operations, handling 30+ inbound and outbound calls daily in English and French, documenting requests, resolving technical concerns, and coordinating with internal teams.

Across Norwegian Refugee Council, Solidarités International, World Vision, and Shapoorji Pallonji, I've managed schedules, stakeholder communication, beneficiary records, reporting, files, data quality, and operational follow-up. I bring hands-on experience with Microsoft Office, Google Workspace, SharePoint, KoboToolbox, ODK, Microsoft Project, and specialized databases, supported by Office Administration training at Algonquin College.

Experience

Work history, roles, and key accomplishments

Activation Improvement Agent

MSI Corps / Bell Canada

Oct 2023 - Apr 2024 (6 months)

Handled 30+ inbound and outbound customer calls per day in English and French, resolving concerns and coordinating with technical teams. Documented interactions accurately and followed service scripts while adapting to client needs.

Customer Service Call Center Documentation Problem Solving Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Algonquin College

Office Administration, Office Administration

2024 - 2026

Training included administrative procedures, Microsoft Office, Google Workspace, scheduling and calendar tools, data entry, document and records management, professional communication, filing, and related office technologies.