Rafiat Kasali
@rafiatkasali
Results-driven telesales leader who builds high-performing sales teams and revenue.
NigeriaWhat I'm looking for
I am a results-oriented sales and team management professional with progressive experience across telesales, field sales, and brand promotion roles within the FMCG/channel environment. I specialize in leading and developing sales teams, driving revenue growth, and improving market visibility.
At Godrej Nigeria Ltd., I led large and distributed teams—managing 19 telesales executives and 35 bike sales representatives—and earlier supervised field teams across Lagos, consistently improving performance through coaching, recruitment support, and hands-on mentorship.
My strengths include customer relationship management, escalation resolution, strategic partner engagement, and execution of promotional campaigns and product demonstrations that boost customer acquisition and repeat business.
I hold an HND in Business Administration and Management (Distinction), relevant professional certifications in HRM and CRM, and a practical track record implementing processes and operational improvements to optimize sales outcomes.
Experience
Work history, roles, and key accomplishments
Telesales Team Lead
Godrej Nigeria Ltd.
May 2024 - Feb 2025 (9 months)
Led a combined telesales and field sales organization of 54 reps, drove sales performance and distributor partnerships, and resolved customer escalations to maintain high satisfaction levels.
Field Supervisor (Marketing/Sales)
Godrej Nigeria Ltd.
Jul 2023 - Apr 2024 (9 months)
Managed a field sales team of 10 across Lagos, built strong wholesale and distributor relationships, and delivered training that improved product knowledge and sales techniques.
Salon Ambassador
Godrej Nigeria Ltd.
Mar 2021 - Jun 2023 (2 years 3 months)
Executed promotional campaigns and product demonstrations in salons, increased customer engagement and repeat business through exceptional service and education.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Human Resources Management
Certification, Human Resources Management
Obtained Certified Human Resources Manager (HRM) certification in February 2021.
Chartered Institute of Customer Relationship Management
Certification, Customer Relationship Management
Obtained Customer Relationship Manager (CRM) certification in February 2021.
Federal Polytechnic Nasarawa
Higher National Diploma, Business Administration and Management
Grade: Distinction
Completed Higher National Diploma in Business Administration and Management with Distinction.
Ogun State Institute of Technology, Igbesa
National Diploma, Business Administration
Grade: Upper Class
Completed National Diploma in Business Administration with Upper Class honors.
Meritland College, Badagry
West African Senior School Certificate, Secondary Education
Completed West African Senior School Certificate (WAEC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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