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RH@raffayhassaan
Technical product support engineer specializing in payments and integrations.
PakistanI am a results-driven Technical Product Support and Application Support Engineer with five years' experience across payment systems, SaaS platforms, and product operations. I specialize in API integrations, transaction lifecycle analysis, SQL/Informix diagnostics, incident monitoring, and resolving complex production issues to improve product stability and client satisfaction.
I have led client onboarding and migrations, validated integrations and UAT, collaborated with Engineering and DevOps on platform enhancements, and implemented process automation to optimize operational workflows. I produce technical documentation and troubleshooting guides, manage Linux/Apache Tomcat environments and ETL processes, and deliver measurable improvements in operational efficiency and service reliability.
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Work history, roles, and key accomplishments
IIi2c Inc.
May 2022 - Present (3 years 6 months)
Delivered operational and technical support for global payment platforms, led client onboarding/migrations, and resolved complex transaction and API issues using SQL/Informix to minimize client impact and meet SLAs.
Nakisa Inc.
Dec 2020 - May 2022 (1 year 5 months)
Provided application support for lease administration and HCM products, handled client onboarding and configuration, and performed QA, root-cause analysis and API integration testing to improve product stability.
Degrees, certifications, and relevant coursework
CCBachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at COMSATS University Islamabad, Lahore Campus.
Software and tools used professionally
PakistanYou can contact Raffay and 90k+ other talented remote workers on Himalayas.
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