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Raffay Hassaan

@raffayhassaan

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Technical product support engineer specializing in payments and integrations.

Pakistan

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What I'm looking for

I seek a hands-on technical role in product or platform operations where I can lead integrations, resolve complex incidents, improve workflows, and collaborate cross-functionally to increase product stability and client satisfaction.

I am a results-driven Technical Product Support and Application Support Engineer with five years' experience across payment systems, SaaS platforms, and product operations. I specialize in API integrations, transaction lifecycle analysis, SQL/Informix diagnostics, incident monitoring, and resolving complex production issues to improve product stability and client satisfaction.

I have led client onboarding and migrations, validated integrations and UAT, collaborated with Engineering and DevOps on platform enhancements, and implemented process automation to optimize operational workflows. I produce technical documentation and troubleshooting guides, manage Linux/Apache Tomcat environments and ETL processes, and deliver measurable improvements in operational efficiency and service reliability.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Operations Analyst

Current

i2c Inc.

May 2022 - Present (3 years 7 months)

Delivered operational and technical support for global payment platforms, led client onboarding/migrations, and resolved complex transaction and API issues using SQL/Informix to minimize client impact and meet SLAs.

Payments SQL Informix API Integration Apache Tomcat Linux Incident Management

Product Analyst

Nakisa Inc.

Dec 2020 - May 2022 (1 year 5 months)

Provided application support for lease administration and HCM products, handled client onboarding and configuration, and performed QA, root-cause analysis and API integration testing to improve product stability.