At Redocs, I supported clients by phone, chat, and email, answered questions, and scheduled or rescheduled property inspections. I used Zoho, Airtable, and Aircall (Ring Central) to keep records and track communication.
At xBuild, I handled phone support for a public adjusting firm, connecting adjusters and clients with insurance companies. I tracked claims, followed up on open issues, and shared updates.
Through freelance projects sourced from Upwork, I supported Precision Public Adjusting with calls to insurance companies and detailed claim records. I focused on keeping communication smooth and ensuring accurate information was shared.
At Ozhan Traders, I worked first as a Sales Representative, promoting DirecTV and AT&T services, and then as a QA Manager, assessing calls and documenting quality metrics and agent feedback. I’m pursuing a BS Hons Economics at Forman Christian College.
