Open to opportunities

Dania Siddiquei

@daniasiddiquei

Customer service and account management professional improving customer satisfaction through Zendesk and scalable ticket resolution.

Pakistan

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage high-volume queues, resolve escalations fast, and improve processes. I want to support customers confidently using Zendesk and CRM tools while growing with a team that values quality.

I’m a Customer Service and Account Management professional with nearly 2 years of experience supporting U.S.-based customers by phone, email, and chat. I manage high-volume ticket queues, resolve escalations efficiently, and maintain strong customer satisfaction through accurate documentation and effective follow-through in Zendesk.

I’ve handled 50+ inbound customer interactions daily, worked with RingCentral for call routing and call logs, and used tools like CallRail and Housecall Pro to monitor quality and manage service appointments. Zendesk-certified and currently pursuing a BS in Computer Science, I bring a strong technical foundation, process-improvement mindset, and the ability to train and mentor new hires to raise team performance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Intelli Rationals Solutions

Jan 2025 - Jun 2026 (1 year 5 months)

Managed 50+ inbound customer interactions daily via phone, email, and chat, resolving inquiries through Zendesk and maintaining accurate ticket documentation and escalations. Handled outbound calls with RingCentral and supported process improvements by identifying recurring issues and training new hires.

Zendesk Ticket Management Escalation Handling RingCentral Customer Support Documentation

Virtual Assistant

TechPartner

Jan 2024 - May 2024 (4 months)

Provided administrative support for a distributed team, including email handling, data entry, scheduling, and customer communication. Organized digital files and created Excel-based reports to track task completion and support team decision-making.

Data Entry Scheduling File Organization Excel Reporting

Customer Service Rep & Account

Flagship One Inc.

Jan 2023 - Jan 2024 (1 year)

Provided end-to-end customer and account support by handling inbound phone, email, and chat inquiries and managing order updates and returns. Scheduled and tracked service appointments in Housecall Pro, maintained customer records, and used CallRail to monitor call quality for communication improvements.

Customer Support Account Management Returns Processing HouseCall Pro Call Rail Call Quality Monitoring