Open to opportunities

William Knight

@williamknight

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Experienced IT Manager with a focus on operations and logistics.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for growth in operations and logistics.

I am a dedicated and ambitious professional with over 14 years of experience in IT management and operations. My career has been marked by a commitment to delivering exceptional results in challenging environments, particularly in logistics and fulfillment. I have a proven track record of optimizing processes and enhancing customer satisfaction through effective leadership and strategic decision-making.

In my role as VP of Operations & Logistics at K&F Consulting, I pioneered aggressive strategies that improved organizational flow and compliance with service level agreements. My experience at M*Modal as Global Vice President of Fulfillment & IT Operations further honed my ability to manage complex projects and lead cross-functional teams. I am passionate about developing customer-centric cultures and fostering high-performance teams that drive business success.

Experience

Work history, roles, and key accomplishments

VP of Operations & Logistics

K&F Consulting

Jan 2018 - Apr 2024 (6 years 3 months)

Led operations and logistics for K&F Consulting, optimizing processes and ensuring compliance with service level agreements. Developed reports on expenses and sales, implemented KPIs, and managed monthly bookkeeping and inventory.

Operations Management KPIs Budget Management Project Management Vendor Management Reporting Team Leadership Process Improvement

Global Vice President of Fulfillment & IT Operations

M*Modal

Jan 2012 - Jan 2018 (6 years)

Oversaw fulfillment and IT operations, ensuring compliance with company standards. Managed project delivery, developed strategic reports, and led executive team presentations to drive organizational success.

IT Management Strategic Planning Project Delivery Team Leadership Reporting Compliance Vendor Management Process Optimization

Operations Manager

Cardinal Health Innovations

Jun 2008 - Jan 2012 (3 years 7 months)

Managed daily operations in fulfillment, ensuring timely delivery and customer satisfaction. Built relationships across functions and mentored team members to achieve success, utilizing Lean Six Sigma tools for cost reduction.

Operations Management Customer Satisfaction Six Sigma Mentoring Relationship Building Scheduling Process Improvement

Distribution Manager

Teleflex Medical

Jan 2005 - Jan 2010 (5 years)

Managed distribution operations, implementing KPIs and aligning goals with business objectives. Oversaw fulfillment activities and trained staff on SAP ERP solutions, contributing to significant cost savings.

Distribution KPIs SAP Process Development Budget Management Performance Monitoring

Import/Export Shipping & Receiving Supervisor

DHL Express

Jan 2003 - Jan 2005 (2 years)

Supervised shipping and receiving operations, ensuring compliance with regulations and customer satisfaction. Developed employee training programs and managed logistics for international shipments.

Logistics Customer Service Compliance Team Management Process Improvement

Education

Degrees, certifications, and relevant coursework

American InterContinental University

Master of Business Administration, Operations Management

2025 - 2027

Pursuing a Master of Business Administration with a focus on Operations Management, developing skills in strategic decision-making, operational efficiency, and leadership in business environments.

University of Phoenix

Bachelor of Science, Integrated Supply Chain and Operations Management

Completed a Bachelor of Science in Business with a specialization in Integrated Supply Chain and Operations Management, focusing on the principles of supply chain management and operational strategies.