At DUELBITS, I manage relationships with 100 VIP players across an online casino and sportsbook, with reported results of $150K in monthly net deposits and 98% VIP retention. I connect with players in English and Spanish, tailoring follow-up to their preferences and communication styles.
I use player activity and performance indicators to spot changes in engagement, prepare weekly updates, and shape retention or reactivation actions. I also coordinate with Promotions, Payments, Support, and VIP teams to resolve issues and arrange tailored offers within responsible gaming guidelines.
At VANTAGE, I managed high-value client relationships across LATAM and Europe, contributing to a reported $2M+ active portfolio and 40% month-over-month growth. I owned a portfolio of 800+ international accounts and used Salesforce, HubSpot, and internal tools to organize account histories and follow-up.
At ANAP FOTO, I managed premium client relationships and supported expansion across 20+ countries and 1,000+ installations. Through LaLiga Business School, I analyzed commercial operations, fan engagement, sponsorship, customer experience, and revenue optimization across sports organizations and venues.
