I'm looking for a long-term remote role where I can combine account management, consultative sales, and customer success to help clients grow while driving business results. I enjoy building lasting relationships, solving business challenges, and using AI and automation to improve processes. I'm excited to join a fast-growing, international company with opportunities to grow
Looking for a job
Marco Cacho
@marcocacho
Account manager with consultative B2B/B2C sales expertise, growing strategic hospitality and tech accounts.
MexicoWhat I'm looking for
Commercial professional with 12+ years of experience combining B2B/B2C consultative sales and strategic account management across hospitality, real estate, and enterprise technology.
Throughout my career, I've closed deals ranging from USD $25K to $485K, generating more than USD $1M in annual revenue, while managing and growing portfolios of up to 50 active client accounts by identifying expansion opportunities that drive recurring business.
My strength is managing the entire customer lifecycle. I know how to win new business, close complex deals with demanding clients, and build long-term relationships that increase retention, account growth, and referrals. I've worked directly with General Managers, business owners, investors, and C-level decision-makers, combining prospecting, negotiation, onboarding, and strategic account management.
What sets me apart is my unique combination of deep hospitality expertise—particularly within the Riviera Maya tourism market—and enterprise technology consulting, allowing me to understand both the operational and commercial challenges my clients face.
Advanced English (C1 – EF SET 73/100). Experienced with HubSpot, Zoho CRM, Zapier, Make, and AI tools to improve sales productivity and account management.
Currently open to opportunities as an Account Manager, Customer Success Manager, Account Executive, or Strategic Account Manager, either remotely or onsite in the Riviera Maya.
Experience
Work history, roles, and key accomplishments
Managed and grew a portfolio of 25–50 active corporate accounts across hospitality, education, restaurants, and beach clubs throughout the Riviera Maya, balancing customer retention with new business development.
-Sold enterprise technology solutions including networking infrastructure, CCTV, telecommunications, business software, and managed IT services.
-Identified and closed upsell opportuniti
DA
Account Manager & AE
Datwer
Feb 2026 - Jul 2026 (5 months)
Managed and grew a portfolio of 25–50 active corporate accounts across hospitality, education, restaurants, and beach clubs in the Riviera Maya, balancing retention and new business development. Sold enterprise technology solutions (networking infrastructure, CCTV, telecommunications, business software, and managed IT services) and coordinated implementations with clients, vendors, and technical t
Advised clients on residential real estate transactions with an average deal size of approximately MXN $3M, building long-term relationships through consultative guidance and ongoing follow-up.
-Provided post-sale support that generated referrals and repeat business.
-Led and coached sales teams while improving commercial processes.
-Coordinated negotiations among clients, developers, brokers, le
Advised clients on residential real estate transactions with an average deal size of approximately MXN $3M, building long-term relationships through consultative guidance and ongoing follow-up.
-Provided post-sale support that generated referrals and repeat business.
-Led and coached sales teams while improving commercial processes.
-Coordinated negotiations among clients, developers, brokers, le
Managed the full consultative sales cycle for residential and investment real estate opportunities, combining lead generation, relationship management, and long-term client support to drive successful transactions.
-Developed and managed a pipeline of qualified prospects through inbound marketing, paid social media campaigns, referrals, networking, and outbound prospecting.
-Conducted discovery c
Inside Sales Representative | Account Manager | Customer Success Executive
Oct 2013 - Mar 2020 (6 years 5 months)
Hybrid role combining account management (50%) with consultative sales (50%) for international hospitality clients.
-Managed and retained a portfolio of 20–30 active members each month, delivering a premium guest experience through personalized service and proactive support.
-Served as the primary point of contact for members throughout their stay, resolving issues and anticipating customer needs
Generated qualified appointments and sold English language programs through face-to-face consultative presentations.
-Conducted first-meeting sales presentations.
-Explained financing options, promotions, and program benefits.
-Followed up with prospects until closing, consistently meeting sales objectives.
Education
Degrees, certifications, and relevant coursework
UM
Universidad Autónoma del Estado de Morelos
Bachelor of Administration
UP
UPAEP
Business Administration and Management, General
2009 - 2013
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
40k-60k USD
Job categories
Skills
Consultative SalesStrategic Account ManagementCustomer RetentionUpsellingOnboardingNegotiationSales Pipeline ManagementOutbound ProspectingInbound MarketingLead QualificationCRM ManagementHubSpotZoho CRMZapierMakeSales ToolingNetworking InfrastructureTelecommunicationsManaged IT ServicesSoftware SalesDigital MarketingPaid Social MarketingSocial SellingProject CoordinationCustomer SatisfactionGenerating ReferralsJanTiempo
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