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Rafael Fernandes

@rafaelfernandes

I design, govern, and migrate Jira, Jira Service Management, and Confluence environments across Cloud and Data Center.

Portugal
Message

I've administered Jira Software, Jira Service Management, and Confluence environments for Knowmad Mood, supporting Cloud, Server, and Data Center platforms.

I design workflows with conditions, validators, and post-functions; manage permission schemes, roles, and group-based access; and implement automation that reduces manual operations. I also use Atlassian REST APIs for bulk operations, data extraction, and Jira automation.

At A-players, I configured Atlassian platforms, built dashboards, reports, and advanced JQL filters, and resolved workflow, permission, and automation issues for teams.

I've supported Server/Data Center-to-Cloud migrations from configuration analysis and planning through validation and post-migration support. I also deliver training and practical documentation for both technical and non-technical users.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Universidade Católica de Pelotas logoUP

Universidade Católica de Pelotas

Bachelor's Degree, Analysis and Systems Development

Pursued a degree in Analysis and Systems Development, focusing on software development and systems analysis.

Tech stack

Software and tools used professionally

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