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Dimitri Isaev

@dimitriisaev

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IT Operations & SaaS professional with 12+ years bridging infrastructure and business to improve efficiency.

Spain

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What I'm looking for

I’m looking to lead IT/SaaS operations and Google Workspace deployments—using automation, secure user lifecycle processes, and strong customer outcomes to improve efficiency for remote-first teams.

Seasoned IT & SaaS professional with over 12 years of experience in various industries. I bridge the gap between technical infrastructure and business operations, specializing in vendor management, customer excellence, IT project management, and User Lifecycle Management (ULM).

For a global remote-first workforce, I orchestrated and scaled a comprehensive IT and SaaS ecosystem, driving operational efficiency through business process automations, mitigating shadow IT, optimizing license costs, and managing the full user and asset lifecycle while adhering to SOC 1 / SOC 2 standards. I also led Google Workspace migrations and deployments, delivering data migration and change management with zero data loss, and supporting teams through technical troubleshooting, log analysis, and training to meet CSAT and resolution-time KPIs.

Experience

Work history, roles, and key accomplishments

IT Operations & System Admin

Omnipresent (acquired by Deel)

Jan 2021 - Jan 2025 (4 years)

Orchestrated and scaled an IT and SaaS ecosystem for a global remote-first workforce. Drove operational efficiency via business process automations, mitigated shadow IT, optimized license costs, and managed the user and asset lifecycle in line with SOC 1/SOC 2 standards.

Vendor Management Customer Excellence IT Project Management Business Process Automation Shadow IT Asset Lifecycle Management SOC

Google Workspace Deployment Team Lead

Google

Jan 2019 - Jan 2021 (2 years)

Led a certified team migrating hundreds of SMB and enterprise businesses to Google Workspace with zero data loss. Supported change management, security, and product adoption while managing Jira Service projects.

Google Workspace Team Leadership Data Migration Change Management Security Product Adoption Jira

Google Workspace Deployment Advisor

Google

Jan 2014 - Jan 2019 (5 years)

Performed data migration and change management, and delivered product training for Google Workspace. Drove technical pre-sales through demos and business proposals that converted prospects to Google Workspace.

Google Workspace Data Migration Change Management Product Training Technical Pre Sales Démos Sales Proposals

Google Workspace Support Engineer

Google

Jan 2013 - Jan 2014 (1 year)

Provided expert technical support for Google Workspace, troubleshooting and resolving issues across Gmail, Google Drive, Google Calendar, and data migration. Conducted root-cause and log analysis to meet CSAT and resolution-time KPIs.