Renata Cunha

RC

Open to opportunities

Renata Cunha

@renatacunha

I lead change, release, and service delivery for secure, stable enterprise platforms.

I'm currently orchestrating software and infrastructure changes at Solvay, building a Release Management standard across RPA, GCP, Drupal, Middleware, PowerBI, and Talend teams. I align Engineering, Product, and executive leadership around release readiness, compliance, and operational risk.

At Global Blue, I directed the stability and delivery of traveller-facing Web, App, and Backend services in PCI-compliant production environments. I led major incident response, governed vulnerability risks, defined team KPIs, and managed vendors against SLA commitments.

At OutSystems, I owned high-priority client escalations across R&D, Sales, Marketing, and Technical Support, acting as the single point of accountability during critical situations. Earlier, as a Support Engineer, I diagnosed complex application, API, database, and performance issues while mentoring new hires and improving ticket-handling procedures.

I bring ITILv3, BMC Helix, Jira, cloud, SQL, and hands-on engineering experience to connect operational delivery with business outcomes.

Experience

Work history, roles, and key accomplishments

SO

Current

Technical Change & Release Manager

Current

Solvay

Oct 2025 - Present (10 months)

Orchestrates end-to-end lifecycle of software and infrastructure changes across Development and Data departments, ensuring service readiness and minimizing operational risk. Designing a CoE Release Management Standard with BMC Helix as system of record.

Release Management Change Management BMC Helix ITIL Agile GCP Drupal Middleware Talend

GB

Service Delivery Manager

Global Blue

Jan 2023 - Oct 2025 (2 years 9 months)

Directed delivery and stability of traveller-facing services in high-stakes production environments, maintaining SLA compliance. Governed service delivery within PCI-compliant environments and led major incident response.

Service Delivery SLA Management PCI Compliance Incident Management Vendor Management Continuous Improvement

OU

Escalation Manager

Sep 2021 - Dec 2022 (1 year 3 months)

Managed all high-priority client escalations across R&D, Sales, Marketing, and Technical Support, serving as single point of accountability. Worked with Senior Management to manage expectations and present escalation status during crises.

Escalation Management Stakeholder Management Incident Management Process Improvement Compliance

OU

Support Engineer

Oct 2017 - Sep 2021 (3 years 11 months)

Diagnosed and resolved complex issues across Web, Mobile App, and Backend layers in OutSystems PaaS environments. Handled end-to-end ticket lifecycle for enterprise clients and implemented new ticket-handling procedures.

Technical Troubleshooting SQL Server Oracle Postman PaaS Incident Management Mentorship ISO 9001

Education

Degrees, certifications, and relevant coursework

FP

Faculdade de Ciências, Universidade do Porto

Bachelor of Science, Physics Engineering

Academic foundation in Physics Engineering with focus on Mathematics, Physics, Chemistry, and Analytical Problem Solving.

Tech stack

Software and tools used professionally

Postman

Talend

SAS

Jira

JSON

OutSystems

JSON API

SQL

ServiceNow

Middleware

Bridge

Helix

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!