Tiago Fortuna

I've supported global customer service operations across multiple VF Corporation brands, building scalable Service Cloud solutions for case management, messaging, routing, automation, and integrations.

I develop Apex, Lightning Web Components, Flows, and SOQL solutions, including Embedded Messaging, Einstein Bots, Omni-Channel, Skills-Based Routing, custom case automation, and agent-facing interfaces. I also work across requirements analysis, technical design, testing, code reviews, deployment, and production support.

Across projects for KOKET, Consumer Choice, building-industry, business portal, and internal clients, I've delivered Salesforce solutions for product, customer, lead, opportunity, partner, commission, reporting, and administrative processes.

I'm Salesforce certified in Administrator, Platform App Builder, Platform Developer I and II, Agentforce Specialist, Agentforce Sales Consultant, and OmniStudio Consultant. I'm particularly interested in Salesforce AI, Agentforce, and practical platform capabilities that create scalable, maintainable business solutions.