Nicolas Wilhelm Haak

I am a systems engineer with over seven years of IT experience, focused on optimizing IT project and service value streams using Atlassian and ITIL practices. I apply hands-on knowledge from roles such as Application Manager at PaySquare SE to ensure stable, efficient operations.

At SVA System Vertrieb Alexander GmbH I work to strengthen development and operations through innovative Jira and Data Center solutions, leveraging certifications including Atlassian Managing Jira Cloud and multiple ITIL and DevOps credentials. I contribute to team culture and process improvement with a pragmatic, service-oriented approach.

My background includes incident, change, and asset management, consulting and training, and published thought leadership on the intersection of Scrum and ITIL. I seek roles where I can drive measurable improvements in IT service delivery and cross-functional collaboration.