RAFACRES User
@rafaelcrespo
CRM & RevOps associate at Trust4Wise, keeping Spanish-speaking U.S. trucking clients’ policy renewals accurate and on time.
ColombiaWhat I'm looking for
At Trust4Wise, I managed commercial trucking and auto insurance renewals for Spanish-speaking owner-operators and carriers across the U.S. I served as the bilingual point of contact between English-language back-office processes and Spanish-speaking clients, helping keep renewals accurate and on time.
At Microsoft Retail, I sold Surface devices, Xbox and Microsoft 365 licenses, exceeded monthly quotas, and provided technical product advice. I also achieved one of the team’s highest conversion rates and was recognized for cross-selling accessories and services.
My experience spans sales, customer retention and pipeline follow-up across telecom, technology, fintech and insurance. I’m HubSpot-certified in Revenue Operations, Reporting, Sales Software and Inbound, and I’m seeking remote CRM Operations, RevOps or Sales Operations work focused on data quality, pipeline hygiene, reporting and written client follow-up.
Experience
Work history, roles, and key accomplishments
Commercial Advisor
Trust4Wise
Jan 2026 - Aug 2026 (7 months)
Managed renewals of commercial trucking and auto insurance policies for Spanish-speaking owner-operators and carriers across the U.S. market. Served as bilingual point of contact between English-language underwriting processes and Spanish-speaking clients.
Sold Surface devices, Xbox and Microsoft 365 licenses, consistently exceeding monthly quotas. Delivered technical product advisory at point of sale and achieved one of the highest conversion rates on the team.
Multiskills Sales Executive
Movistar
Jul 2023 - Feb 2024 (7 months)
Sold mobile plans and home services in person and by phone, meeting weekly quotas in over 90% of periods. Retained and re-engaged at-risk customers, reducing churn within the assigned portfolio.
Sales Executive
WOM
Nov 2022 - Jun 2023 (7 months)
Sold postpaid and prepaid mobile plans through field outreach. Managed the prospect pipeline and follow-up through to close.
Sales Executive
Incocrédito
Aug 2019 - Jul 2021 (1 year 11 months)
Sold POS terminals and fintech products to merchants through prospecting, activating 80+ businesses in the first year. Trained clients on QR payment platforms, payment links and POS systems.
Sales Executive
Credivalores
Mar 2017 - Jun 2018 (1 year 3 months)
Sold payroll and personal loans, meeting monthly placement targets across in-person and B2B channels. Prospected corporate accounts for loan agreements.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Abierta y a Distancia
Bachelor's Degree, Business Administration
Pursuing a degree in Business Administration, currently in the 8th semester.
Servicio Nacional de Aprendizaje
Technical Degree, Logistics and Supply Chain Operations
Completed a technical degree in Logistics and Supply Chain Operations.
Colegio Militar Almirante Colón
High School Diploma, General Studies
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
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