At Global Enterprise Managed Services, I recovered more than 20 undocumented, business-critical processes through reverse engineering, restoring operational continuity across multiple accounts.
I reduced manual reporting effort by about 80% with Excel VBA automation. I also designed a MACD Management System that automated equipment deployment, approvals, communications, dashboards, and audit tracking.
I created knowledge management frameworks with SOPs, process maps, visual guides, and training materials. As a primary SME for complex reporting environments, I mentored analysts, project managers, and operational leadership.
During an international assignment in India, I helped build and stabilize a new operational team through technical training. My work also included executive dashboards and KPI solutions for billing analysis, asset utilization, cost reporting, and executive business reviews.
