Rachel User
@racheluser2
Customer support professional skilled in insurance case assistance and high-volume client service.
United StatesWhat I'm looking for
I’m a customer support and administrative professional with experience across insurance services, logistics customer service, and high-volume client communication. I’m known for resolving issues quickly, maintaining organized digital records, and delivering professional customer experiences in fast-paced environments.
Across my roles, I’ve supported clients through application and policy questions, processed documentation accurately in company systems, and tracked progress to keep cases moving. I’m comfortable handling phone, chat, and email support while providing clear guidance and follow-through.
From front desk operations to shipping customer inquiries, I’ve developed strong multitasking habits, appointment and client coordination skills, and dependable case/file management. I’m especially drawn to remote customer support, claims support, or administrative work where accuracy, responsiveness, and organization matter.
Experience
Work history, roles, and key accomplishments
Mobile Massage Therapist
The Hummingbird Spa
Jun 2025 - Present (9 months)
Provided Swedish, relaxation, and therapeutic mobile massage services, conducting client consultations and maintaining strict sanitation and equipment preparation standards. Managed appointment bookings, scheduling, and client records to support repeat bookings and referrals.
Front Desk Associate
Restaurant Depot
Provided front desk customer service in a high-volume wholesale environment by verifying memberships, assisting customers, answering service inquiries, and processing transactions. Resolved customer issues while maintaining professional service standards and accurate records.
Insurance Services Representative
American Income Life
Guided clients through insurance applications and policy information over 3 years, accurately collecting and processing documentation within company systems. Maintained organized client records, tracked application progress, and responded to policy questions while resolving issues.
FedEx Customer Service Associate
FedEx
Assisted customers with shipping services, package tracking, and delivery inquiries while processing shipments and maintaining accurate transaction records. Handled high-volume customer interactions while preserving consistent service quality.
Education
Degrees, certifications, and relevant coursework
St. John's University
Attended St. John's University in Queens, New York.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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