Open to opportunities

Federico Convento

@federicoconvento

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Results-driven professional with 10+ years in international marketing.

Singapore

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What I'm looking for

I am seeking a role that values innovation and teamwork, offering opportunities for growth and development.

With over a decade of experience in international marketing and technical support, I have honed my skills in driving results and enhancing user engagement. My journey began in Italy, where I developed a strong foundation in IT sales and corporate training. I have successfully managed marketing initiatives and technical support for Creative Labs in Singapore, where I played a pivotal role in enhancing the company’s online presence and market penetration.

My expertise in leveraging AI tools has led to significant process improvements, including a remarkable 55% reduction in technical documentation translation time. I thrive in collaborative environments, coordinating with international teams to develop effective project plans that meet diverse market demands. My passion for technology and customer satisfaction drives me to deliver high-quality support and training, ensuring that both customers and teams achieve their goals.

Experience

Work history, roles, and key accomplishments

International Marketing & Technical Support Specialist

Creative Labs

Jun 2018 - Jan 2025 (6 years 7 months)

Managed the content and design of the company’s Italian website and third-party platforms, enhancing user engagement and traffic. Coordinated with an international marketing team to develop project plans, implemented AI tools for technical documentation, and supported sales strategies in European and SEA markets.

Technical Support AI Tools Zendesk Project Management Content Management Customer Service Technical Documentation Team Coordination

Corporate Trainer

Unieuro

Feb 2016 - Jan 2018 (1 year 11 months)

Coordinated the setup of new retail stores and developed training programs that enhanced workforce skills. Coached store managers on procedures and client retention techniques, resulting in improved customer loyalty.

Training Development retail management Coaching Team Coordination Program Development

IT Salesman

Unieuro

Mar 2013 - Aug 2014 (1 year 5 months)

Managed customer requests and store inventory while executing marketing events that enhanced brand awareness. Implemented strategies to improve customer engagement, achieving a high customer satisfaction rate.

Customer Service Sales Management Inventory Management Customer Engagement Brand Awareness Customer Satisfaction Pricing Strategy

Education

Degrees, certifications, and relevant coursework

Singapore University of Technology and Design

Bachelor of Science, Computer Science

2022 -

Activities and societies: In progress with weekend activities related to technical support and project management.

Currently pursuing a degree in Computer Science, focusing on technical support and customer satisfaction. Engaged in weekend activities to enhance skills in consensus building, cross-functional collaboration, and project management.