DIMAS ARYO WICAKSONO User

• Delivered professional customer support in English through multiple communication channels.
• Resolved customer inquiries and complaints efficiently while maintaining high customer satisfaction.
• Maintained CRM records and customer databases.
• Collaborated with internal departments to ensure timely issue resolution.
• Achieved service quality standards and KPI targets.

• Led a team providing English-language game support.
• Managed escalations and player disputes.
• Trained and mentored team members.
• Monitored SLA and team performance metrics.
• Created issue-trend and performance reports.

• Assisted international customers through professional English support.
• Managed inquiries and complaints.
• Maintained administrative documentation and customer records.
• Improved customer experience through responsive and solution-oriented service.

• Evaluated AI-generated responses for quality and accuracy.
• Conducted prompt evaluation and response rating tasks.
• Provided structured feedback to improve AI model outputs.
• Completed annotation and AI training tasks under project guidelines.

• Served as liaison for international participants.
• Coordinated participant logistics and communication.
• Provided operational support during international events.
• Ensured participant satisfaction through excellent customer service.

Led a team to implement the Teaching Campus Program, coordinating responsibilities and monitoring project progress to ensure timely delivery of objectives. Assisted schools in adopting digital learning technologies and collaborated with teachers to improve classroom effectiveness, preparing project reports and evaluations.

• Led a dedicated team to implement the national Teaching Campus Program, enhancing educational access in Indonesia.
• Coordinated team responsibilities and monitored project progress to ensure timely delivery of objectives.
• Assisted schools in adopting digital learning technologies, fostering educational innovation and improved learning quality.
• Collaborated with teachers to enhance cla

• Led the planning and execution of the Jogja Japan Week Festival, ensuring a seamless experience for all attendees.
• Coordinated logistics, scheduling, and problem-solving for a successful 3-day event.
• Supervised a dedicated event team, delegating responsibilities to meet deadlines effectively.
• Acted as the main point of contact for participants and stakeholders, enhancing communication