Krystal Fernandez

Led the full onboarding cycle for key accounts in Singapore, managing stakeholders to ensure smooth post-launch success and renewals. Developed and maintained knowledge bases and training resources to drive product adoption and efficiency for clients and internal teams.

Managed the full sales cycle from lead generation to deal closure, specializing in Data Analytics, Engineering, Science, and AI/ML hiring. Built strategic partnerships with clients, ranging from managers to C-suite, across tech startups and global MNCs.

Curated and conducted training sessions for new hires and observed current practices to identify gaps and opportunities for operational efficiency. Achieved high customer satisfaction rates by handling high volumes of inbound calls, chats, and emails.

Led and mentored a team of guest service officers and managed key accounts to ensure satisfaction, customer loyalty, and renewals. Converted walk-in clients and short-term contracts to yearly contracts, preserving revenue streams.

Provided excellent customer service, addressing guest challenges and resolving problems efficiently. Collaborated across sales, finance, housekeeping, and engineering to ensure a seamless customer experience.

Completed a Bachelor's degree in Management. Gained foundational knowledge in business administration and organizational leadership.

Obtained a Diploma in Hospitality & Tourism Management. Developed expertise in hospitality operations, tourism principles, and customer service.