Open to opportunities

Elaine User

@elaineuser

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Self-motivated technical expert in AI and data analytics.

Singapore

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What I'm looking for

I seek a role that fosters collaboration and innovation, with opportunities for growth.

I am a self-motivated and highly skilled technical expert with progressive experience in Technical Support, Incident Management, and Client Consulting within the AI, SAAS, and Payment industries. My journey has equipped me with a tech-savvy mindset and a strong foundation in Data Analytics and the Payment Ecosystem, complemented by in-depth knowledge of Database Management and various Business Intelligence tools.

Throughout my career, I have actively engaged with customers and stakeholders to resolve complex issues by collaborating with cross-functional teams from Product, Engineering, and Sales. I pride myself on being a trusted advisor, demonstrating an open, caring, and committed working style. My advanced language proficiency in both English and Mandarin Chinese allows me to communicate effectively with diverse clients and partners.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Forter

Nov 2023 - Present (1 year 7 months)

As a Technical Support Engineer at Forter, I develop and execute solutions for complex client issues in the payment ecosystem. I collaborate with cross-functional teams and provide ongoing training for new clients, while also gathering client advocacy to promote upsell opportunities.

Technical Support Incident Management Cloud Technologies API Integration Training Clients Problem Solving Cross Functional Collaboration Customer Advocacy

Destination Consultant

Cartus Corporation

Aug 2022 - Jul 2023 (11 months)

In my role as a Destination Consultant at Cartus Corporation, I coordinate all phases of international relocation, administer policies, and address expatriate needs while providing updates on housing and immigration trends.

Client Communication Problem Solving Service Delivery

Application Support

Shift Technology

Jan 2021 - Mar 2022 (1 year 2 months)

As an Application Support professional at Shift Technology, I conduct API testing and manage support inquiries through Zendesk, ensuring adherence to incident management processes and maintaining excellent service levels.

API Testing Incident Management Zendesk SLA Management Communication Skills Technical Support

Technical Engineer

YITU Technology

Oct 2018 - Aug 2019 (10 months)

In my position as a Technical Engineer at YITU Technology, I supported business partners in product demonstrations and participated in AI facial recognition projects, providing technical training and support to stakeholders.