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Nurul Iffah

@nuruliffah

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APAC Technical Support Officer at Signagelive who supported customer deployments and resolved technical issues.

Singapore

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At Signagelive Pte Ltd., I delivered first-line technical support to APAC customers through live chat, email, and phone. I investigated and escalated technical and operational issues with internal teams and external vendors.

I supported project activities including issue tracking, testing coordination, device setup, and deployment support for end users. I also conducted QA testing and issue replication to support troubleshooting and system improvements.

At the Ministry of Social and Family Development (MSF), I administered the Ask Jamie Virtual Assistant platform and managed public enquiries. I coordinated updates and troubleshooting, and generated monthly operational and performance reports.

Experience

Work history, roles, and key accomplishments

APAC Technical Support Officer

SignageLive Pte Ltd.

Jul 2022 - May 2026 (3 years 10 months)

Delivered first-line technical support to APAC customers via live chat, email, and phone, resolving issues efficiently while maintaining high customer satisfaction. Coordinated with internal teams and external vendors to investigate, escalate, and resolve technical and operational issues.

Technical Support Troubleshooting Customer Service Incident Management Escalation Management QA Testing Issue Reproduction Trello Slack Microsoft Teams Zendesk Intercom

Technical Support Officer

People Advantage Pte Ltd.

Jan 2022 - Jun 2022 (5 months)

Ensured materials and equipment are prepared prior to laboratory sessions/events. Provided operational support for facility and lab bookings to ensure availability and accessibility.

Operational Support Vendor Management Procurement Facilities Management

Test Specialist

AB Sciex Pte Ltd

Jun 2021 - Nov 2021 (5 months)

Commissioned, calibrated, tested, and troubleshot mass spectrometer range of products in accordance with work instructions and meet cycle time. Maintained tools, ESD compliance, and safe working environment in line with EHS standards.

Testing Calibration Troubleshooting ESD Compliance EHS Engineering Evaluation

Management Support Officer

Ministry of Social and Family Development (MSF)

Nov 2020 - May 2021 (6 months)

Administered and maintained MSF's Ask Jamie Virtual Assistant platform, including knowledge base management and user administration. Managed and triaged public enquiries via virtual assistant and email channels, ensuring timely follow-up and resolution.

Virtual Assistant Management Knowledge Base Management User Administration Customer Feedback Systems Reporting Troubleshooting