rachel tyagi

As a dedicated Customer Service Representative, I have built a strong foundation in the hospitality industry, showcasing my ability to effectively communicate and manage customer relationships. My experience at Bethal Tours allowed me to hone my skills in managing flight bookings and ticketing using Sabre GDS, where I ensured accuracy and efficiency in every transaction. I pride myself on my problem-solving abilities and my commitment to providing exceptional service, which has consistently resulted in high customer satisfaction.

Currently, I serve as a Customer Service Executive at JAPAM, where I assist customers with technical issues related to our website and ensure prompt resolution of their queries across multiple platforms. My role also involves coordinating with logistics providers to maintain customer trust through timely deliveries. I am passionate about fostering engagement within my team and have successfully organized company events and special projects that promote collaboration and a positive work environment.