Open to opportunities

Tee Essex

@teeessex

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Organized operations professional driving training, process improvements, and reliable remote support.

United States

Message

What I'm looking for

I am seeking a remote role where I can lead training, streamline operations, and improve workflows while supporting team development and measurable outcomes.

I am an organized operations and training professional with experience coordinating onboarding, recruitment, and customer support in remote and campus environments. I have implemented structured workflows that reduced administrative bottlenecks and improved data accuracy across roles in higher education, banking, and utilities.

My background includes facilitating virtual training sessions, tracking learning outcomes, and serving as a consistent support resource for trainees to boost engagement and performance. In customer-facing roles I met call-center metrics and supported service rollouts with a focus on first-call resolution and clear, solution-focused guidance.

Clinically, I implement individualized behavior plans as a Registered Behavior Technician, collecting and documenting session data to drive measurable improvements in communication, independence, and social skills while ensuring compliance with clinical and insurance requirements.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician

Current

Unknown

Sep 2024 - Present (1 year 4 months)

Implemented individualized behavior plans and adapted intervention strategies in real time, improving client communication, independence, and social skills while ensuring clinical and insurance compliance through accurate session data collection.

Behavioral Interventions Data Collection Clinical Compliance Documentation Communication

Residential Customer Service Representative

Duke Energy

Mar 2024 - Sep 2024 (6 months)

Exceeded call center performance metrics and supported rollout of residential service initiatives during high-volume periods, delivering solution-focused guidance and maintaining accurate customer interaction documentation for operational reporting.

Customer Service Call Center Operations Documentation Remote Support CRM

Business Support Lead

Bank of America

Apr 2020 - Mar 2024 (3 years 11 months)

Facilitated employee training and onboarding by coordinating schedules, materials, and virtual sessions, increasing engagement and supporting training outcomes through participation tracking and post-training evaluation assistance.

Onboarding Facilitation Scheduling Engagement

Administrative Associate

North Carolina State University

Apr 2020 - Mar 2022 (1 year 11 months)

Streamlined recruitment and departmental processes by coordinating candidate communications, interview logistics, and hiring documentation, and standardized workflows to reduce administrative bottlenecks.

Recruitment coordination Scheduling Workflow Optimization Documentation Event Planning Records Management

Administrative Assistant

Indiana University–Indianapolis

Jun 2015 - Sep 2018 (3 years 3 months)

Improved administrative workflows and data accuracy by tracking project timelines, coordinating cross-departmental communication, and maintaining consistent documentation and reporting practices.

Administrative Support Project Tracking Data Entry Reporting Documentation Microsoft Office