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Rachel Robison

@rachelrobison

Program & Product Ops leader | Tech & Streaming | Data-driven process automation, analytics, and cross-functional delivery

United States

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

Program & Product Operations leader with 10+ years’ experience in tech, streaming, and XR/AR/VR. I specialize in turning complex, cross-functional initiatives into streamlined, automated workflows and data-driven insights that accelerate delivery and improve decision-making.

I’ve led impactful programs at Apple, Meta Reality Labs, Samsung, Comcast, Warner Bros., and Disney, with expertise in system flows, architecture translation, hardware/software lifecycle management, and cross-team coordination. My work includes building Tableau/Jira dashboards that cut reporting time by 50%, managing 1,000+ XR devices with 99% accuracy, and defining the DHF structure for a surgical robotics program—mapping 1,200+ regulatory documents, translating architecture into phased requirements, and creating Airtable/Agile PLM workflows to track progress across teams.

Passionate about data visualization, process automation, and emerging tech (AI/ML, XR), I bridge business goals with technical execution to deliver measurable, scalable results.

Experience

Work history, roles, and key accomplishments

Product Operations Analyst, Internal

Apple

May 2024 - May 2025 (1 year)

• Managed lifecycle and logistics for 1,000+ Vision Pro XR devices across product and content teams.
• Reduced manual reporting 50% with Tableau dashboards and Jira (JQL) filters.
• Optimized device distribution workflows—handling up to 150 units daily with 99% accuracy.
• Authored SOPs and used AI tools to convert feedback into exec-ready insights.

Tableau Jira AI Tools Data Analysis Project Coordination SOP Development Cross Functional Team Leadership

Associate Project Manager, Software

Johnson & Johnson

Nov 2020 - Feb 2023 (2 years 3 months)

• Led documentation and change-control for Class II surgical robotics reboot under ISO/FDA standards.
• Standardized 400+ software artifacts in Jama Connect; managed 300+ PLM documents.
• Co-developed Airtable DHF tracker managing 1,200+ regulatory docs; created matching Agile PLM part structures.

ISO 13485 21 CFR 820 Jama Connect Airtable Jira Regulatory Compliance Project Management

Sr Project Coordinator, AR/VR Optics

Meta Reality Labs

Sep 2019 - Nov 2020 (1 year 2 months)

• Coordinated planning and lifecycle logistics from EVT to PVT for next-gen Oculus optics.
• Cut projected lab spend 20% during COVID while preserving critical R&D timelines.
• Led vendor logistics, resolved APAC shipment issues, and facilitated 15+ technical meetings.

Project Coordination Budget Management Logistics Technical Documentation AR VR

Project Coordinator, Big Data

Samsung

Jun 2018 - Oct 2019 (1 year 4 months)

• Managed vendor intake and change orders for 30+ contractors through full assignment lifecycle.
• Tracked $12M budget with finance and procurement; aligned contracts with staffing timelines.
• Oversaw administrative workflows and contractor records to support operational readiness.

Vendor Management Budgeting Onboarding And Offboarding Workflow Management Data Reporting Compliance Project Coordination

Project Manager & Project Coordinator

Comcast

Jan 2016 - Oct 2017 (1 year 9 months)

• Built Tableau dashboards to analyze Watchable OTT viewership and inform strategy.
• Created 15+ roadmaps, KPIs, and RACI charts to align execution.
• Managed vendor and procurement workflows for timely, on-budget delivery.

Tableau Salesforce KPIs OKRs Vendor Management Data Analysis Project Management

Project Coordinator, SAP HANA Global Lic

Warner Bros

Jan 2013 - Aug 2015 (2 years 7 months)

Supported global SAP HANA licensing consolidation, partnering with on-site SAP teams and external consultants.
Managed partner relationships, ensuring smooth communication among executives, technical teams, and consultants.

Partner Management Contract Negotiation Event Coordination Licensing

Various Roles in Technology & Media

The Walt Disney Co.

May 2006 - Dec 2012 (6 years 7 months)

Contributed to Disney’s first online full-length movie stream, conducting encoding tests and device trials.

Supported software planning as Executive Assistant to the CTO of Disney Interactive, documenting technical discussions.

Digital Asset Management QA Technical Support

Education

Degrees, certifications, and relevant coursework

Boston University

MS, Project Management

2017 - 2020

Completed a Master of Science in Project Management, gaining comprehensive knowledge in project planning, execution, and control. Focused on methodologies and tools for effective project delivery.

University of Southern California

BA, Political Science & Social Sciences & Communication

Earned a Bachelor of Arts in Political Science, exploring political systems, theories, and public policy. Additionally, completed a Bachelor of Arts in Social Sciences & Communication, focusing on human behavior and effective communication strategies.

University of Illinois Urbana-Champaign

Graduate Certificate, Business Analytics

Obtained a Graduate Certificate in Business Analytics, developing skills in data analysis, interpretation, and application for business decision-making. Focused on leveraging analytical tools and techniques.

University of Illinois Urbana-Champaign

MBA, Business Administration

2021 - 2024

Pursued a Master of Business Administration, focusing on advanced business strategies and leadership. Developed expertise in various aspects of business management and operations.