Genesis Sanchez - Restaurant Manager - Contoso Bar and Grill | Himalayas
Genesis SanchezGS
Open to opportunities

Genesis Sanchez

@genesissanchez

Detail-oriented restaurant manager passionate about food and beverages.

United States
Message

What I'm looking for

I am looking for a role that allows me to lead a dynamic team, foster a positive work environment, and drive exceptional customer experiences while continuing to grow professionally.

I am a friendly and engaging team player with a proven track record as a restaurant manager. My experience spans over several years in the food and beverage industry, where I have successfully recruited, trained, and inspired staff to deliver exceptional customer service. I thrive in fast-paced environments and have consistently exceeded sales goals by implementing effective training programs and upselling techniques.

At Contoso Bar and Grill, I managed a team of over 30 staff members, focusing on enhancing their customer service skills and operational efficiencies. My efforts led to a 7% reduction in costs and a consistent 10% increase in monthly sales. Additionally, I have developed cross-training programs and health and safety compliance training that have significantly improved staff performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

CG
Current

Restaurant Manager

Contoso Bar and Grill

Sep 2000 - Present (24 years 10 months)

Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards. Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

FB

Restaurant Manager

Fourth Coffee Bistro

Jun 2000 - Present (25 years 1 month)

Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions. Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests.

Education

Degrees, certifications, and relevant coursework

BC

Bigtown College

Bachelor of Science, Business Administration

Completed a Bachelor of Science in Business Administration. Focused on core business principles and management practices.

BC

Bigtown College

Associate of Arts, Hospitality Management

Earned an Associate of Arts in Hospitality Management. Developed expertise in hospitality operations and customer service.

Tech stack

Software and tools used professionally

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