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Rachelle kabuha

@rachellekabuha

Dedicated customer service professional with strong relationship-building skills.

United States
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated and empathetic customer service professional with a proven track record of resolving complex issues and enhancing customer satisfaction. My experience spans various roles, including my recent position as a Donor Stewardship and Development Assistant at the University of Winnipeg Foundation, where I contributed to fundraising efforts that raised nearly $6 million in just one year. My ability to handle high-volume inquiries while maintaining a positive attitude has been key to my success in building strong client relationships.

Fluent in both English and French, I excel in communicating effectively with diverse groups. My organizational skills have allowed me to manage administrative tasks efficiently, from updating databases to coordinating events. I have also taken on leadership roles, training new staff and mentoring youth in various community programs. I am passionate about using my skills to foster positive interactions and support organizational goals.

Experience

Work history, roles, and key accomplishments

RC

Banquet Server

RBC Convention Centre

Nov 2022 - Present (3 years 1 month)

Delivered prompt service in a fast-paced hospitality environment, contributing to exceptional dining experiences. Collaborated with a team of 15-30 staff to serve over 700 guests during peak seasons.

UF

Donor Stewardship and Development Assistant

University of Winnipeg Foundation

May 2022 - Present (3 years 7 months)

Monitored and ordered office supplies, ensuring adequate stock for staff. Tracked student hours and verified accuracy before payroll submission.

TI

Board of Directors

Together for a Strong World Inc.

Dec 2020 - Present (5 years)

Supported participants with resume development to increase connection to the Canadian labour market. Recorded minutes during general meetings and performed outreach to other organizations.

AA

Programs Coordinator

African Communities of Manitoba Inc. (ACOMI)

May 2020 - Present (5 years 7 months)

Developed the African Pavilion Operations Manual for Folklorama. Conducted interviews in English and French with pavilion coordinators to gather information.

US

Student Volunteer

University of Winnipeg, WUSC Program (World University Servi

Apr 2020 - Present (5 years 8 months)

Welcomed new refugee students to the University of Winnipeg to foster community. Developed students' independence by showing resources and practicing job search skills.

UW

Call Center Representative

University of Winnipeg

Nov 2018 - Present (7 years 1 month)

Promoted university fundraising by conducting phone calls to alumni and securing donations. Recorded financial information and updated alumni contact details.

CM

Summer Student Assistant Clerk

Credit Union Central Manitoba

Jun 2018 - Present (7 years 6 months)

Scanned and filed documents according to office standards and performed data entry into Excel spreadsheets. Conducted mortgage rates and deposits verification.

Education

Degrees, certifications, and relevant coursework

The University of Winnipeg logoTW

The University of Winnipeg

Bachelor of Arts, International Development Studies

2018 - 2022

Graduated in June 2022 with a focus on International Development Studies. The program provided a comprehensive understanding of global development challenges and solutions.

Tech stack

Software and tools used professionally

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Rachelle kabuha - Marketing & Fundraising Team - DCCH Center for Children and Families | Himalayas