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Rachel JacksonRJ
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Rachel Jackson

@racheljackson1515

Enterprise Account Director (18+ yrs) leading $13M+ portfolios across B2B SaaS & B2C Brands. Proven team leadership, 95%+ retention & AI workflows.

Canada
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Strategic client leader with 18+ years of international experience solving one of the most persistent challenges global brands face today: how to scale high-volume, multi-channel marketing without sacrificing quality, brand compliance, or team effectiveness. I specialize in stepping into complex, matrixed environments to align C-suite stakeholders, establish SLA governance, and turn operational friction into predictable commercial growth.

At OLIVER Agency / The Brandtech Group, I direct the strategic client partnership across a $13M portfolio for 3M, partnering with senior leadership across 8 global consumer brands while leading a 17-person multidisciplinary studio. My sweet spot is bridging the gap between creative ambition and operational reality, whether that’s engineering audit-compliant governance for Manulife, or pioneering global delivery models for Unilever.

I view emerging technology as a vital lever for modern scale. I spearheaded 3M’s AI pilot project that paved the way for their enterprise adoption of Adobe Firefly and Pencil Pro. In my daily practice, I integrate agentic AI workflows into account governance to optimize brief synthesis and planning efficiency — always backed by human judgment to protect brand quality and client trust.

Earlier, at Staples Canada, I helped transition digital marketing from an agency-dependent model to an in-house delivery engine (contributing to an 80% YoY increase in digital revenue) and generated $6M+ in pipeline at S&P Global.

Known for bringing calm, clarity, and commercial rigor to enterprise accounts, I focus on building environments where both client partnerships and agency teams thrive.

Beyond portfolio leadership, I co-lead OLIVER’s Global Parents & Caregivers ERG and mentored emerging marketing talent as a Guest Lecturer at Lakehead University.

Experience

Work history, roles, and key accomplishments

OG
Current

Senior Account Manager – 3M Account

OLIVER Agency / The Brandtech Group

Feb 2024 - Present (2 years 8 months)

Managing C-suite stakeholder relationships across 9 global 3M Consumer Business Group brands within a $13M+ account, aligning multi-channel brand strategies with enterprise commercial objectives. Launched and led 3M's AI pilot, driving scalable adoption of Pencil Pro and Adobe Firefly and demonstrating 4x faster turnaround times while maintaining 100% brand compliance.

OG

Senior Account Manager – Manulife and Unilever Accounts

OLIVER Agency / The Brandtech Group

May 2023 - Feb 2024 (9 months)

Streamlined approval workflows across Legal, Compliance, Risk, and Brand Governance for 50+ corporate initiatives, reducing delivery friction while maintaining a 100% audit compliance rate in a highly regulated financial services environment. Drove senior stakeholder alignment and execution for flagship initiatives, including Manulife's PRIDE campaign, delivering a 20% YoY increase in attendance w

OG

Account Manager and Digital Project Manager – Unilever Account

OLIVER Agency / The Brandtech Group

Jul 2021 - May 2023 (1 year 10 months)

Scaled multi-channel digital production across global CPG brands (Dove, AXE, Knorr, Ben & Jerry's, Vaseline, Hellmann's), leading a 20+ person team to execute 335+ projects annually across Amazon display, shopper marketing, and grocery channels. Built automated tracking for estimates, PO workflows, and asset scope across multi-million-dollar CPG workstreams, improving visibility and helping preven

MG

Group Marketing Executive

Martins Group

Jan 2012 - Dec 2013 (1 year 11 months)

Managed integrated marketing across 5 automotive brands and 5 Hampshire dealerships, increasing web inquiries 85% within 3 months, followed by a further 50% increase after 5 months.

CL

Sales and Marketing Consultant

Carbon Footprint Ltd

Jan 2010 - Dec 2011 (1 year 11 months)

Supported the development and launch of a new brand identity for the company's Carbon Footprint Standard and increased inbound calls and email inquiries by 90% within 6 months.

Education

Degrees, certifications, and relevant coursework

University of Winchester logoUW

University of Winchester

Bachelor of Science, Psychology

BSc (Hons) in Psychology with a specialization in Consumer Psychology.

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