Open to opportunities

Audrey Awino

@audreyawino

I’m a senior executive assistant delivering high-stakes administrative support, optimized workflows, and confidential operations.

Kenya

Message

What I'm looking for

I’m looking to support C-suite and senior leaders in 24/7, high-stakes environments—owning calendars, inboxes, travel, and cross-functional execution—while improving workflows, protecting executive time, and resolving issues before they reach leadership.

I’m an Executive Assistant with 5+ years providing high-level administrative and operational support to C-suite and senior leadership across construction, aviation, and hospitality. I’m a trusted partner for managing complex calendars, confidential communications, and cross-functional projects in 24/7, high-stakes environments.

I maintain reliability at scale—keeping 99% system uptime and cutting executive response time 60% through workflow redesign. I also reduce operational friction by owning end-to-end admin operations (3-person leadership team), managing high-volume inboxes, travel logistics, and event/board coordination, while resolving 95% of client/vendor disputes within 24 hours without leadership involvement.

Experience

Work history, roles, and key accomplishments

Administrative Associate

Jagedo Innovations Limited

Jul 2023 - May 2026 (2 years 10 months)

Owned end-to-end administrative operations for a 3-person leadership team, redesigning workflows to cut turnaround time by 35% and reducing executive email response time by 60%. Coordinated 15+ concurrent projects with vendors/clients, negotiated office contracts to cut recurring costs by 18% annually, and maintained 99% system uptime while resolving 95% of disputes within 24 hours.

Google Workspace Asana Slack CRM Management Inbox Management Travel Logistics Executive Support

Front Office Clerk

Dwa Estate Limited

Apr 2021 - Jun 2023 (2 years 2 months)

Managed high-volume incoming calls and visitor reception while resolving 90%+ of client inquiries and complaints at first contact or escalating appropriately. Coordinated maintenance/deliveries with vendors, prevented office supply stockouts, supported HR/admin filings and onboarding documents, and handled confidential client records with discretion.

Customer Service Conflict Resolution Vendor coordination HR Support Confidentiality document preparation Microsoft Office Suite

Desk Cashier

Silver Lodge

Aug 2020 - Feb 2021 (6 months)

Managed end-to-end cash handling for daily transactions averaging 15,000+ while maintaining 100% reconciliation accuracy with zero audit discrepancies. Handled 100+ daily customer traffic, resolved 95% of pricing/refund/customer disputes without manager intervention, and generated daily sales/payment reports; also trained 3+ new cashiers, reducing new-hire errors by 40%.

Cash Handling Mpesa Processing Customer Service Sales Reporting Staff Training M Pesa Processing

Customer Service Representative

Kisiwa Boutique Hotel

Apr 2019 - Jun 2020 (1 year 2 months)

Led front-of-house guest operations for 50+ daily check-ins/check-outs, ensuring 100% billing accuracy and reducing checkout time by 20% through process redesign. Owned daily revenue reconciliation for cash, card, and Mpesa payments averaging KES 200K+, coordinated 100+ daily guest requests with cross-department teams within SLA timelines, and supported booking/PMS troubleshooting to prevent reven

Guest check in out Guest Check In Out Revenue Reconciliation Mpesa & Card Cash Processing Property Management Systems SLA Management Operational Reporting Staff Training

Customer Service Intern

Kenya Airport Authority

Mar 2019 - Jun 2019 (3 months)

Supported terminal operations for a facility serving 10,000+ daily passengers, executing passenger flow and service-recovery SOPs while maintaining 100% adherence during regulatory spot checks. Coordinated incident response and multi-agency clearance efforts, and analyzed complaint data from incident logs to contribute to a 15% reduction in repeat issues during the internship period.

Passenger Service Operations Incident Response Coordination Service Recovery