Open to opportunities

Rachel Gadayos

@rachelgadayos

Message

Enthusiastic customer service professional with a passion for problem-solving.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and learning.

I am a dedicated and results-driven professional with a strong background in customer service and technical support. My journey began at Davao Oriental State University, where I earned my BS in Agriculture with a major in Animal Science. My education has equipped me with critical thinking skills that I apply in fast-paced environments.

In my recent roles at VXI Global Holdings and Optum Rx, I have honed my abilities in customer engagement, technical troubleshooting, and service guidance. I take pride in providing exceptional service, ensuring customer satisfaction, and fostering meaningful connections. My commitment to continuous learning and growth drives me to excel in every challenge I face.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Customer Service Advocate

Current

Optum Rx

Jun 2024 - Present (1 year)

Ensured timely and accurate medication shipments with excellent customer service. Assisted customers with refills, new prescriptions, and home delivery coordination.

Prescription Delivery Support Medication Management Customer Service

Customer Sales Representative

VXI Global Holdings

Sep 2023 - Feb 2024 (5 months)

Promoted and sold DirecTV services, ensuring customers received tailored entertainment solutions. Provided information on TV plans, equipment setup, installation, and features.

Sales Customer Engagement DirecTV Services TV Plan Information Equipment Installation Troubleshooting

Customer Service Representative

VXI Global Holdings

Oct 2022 - Apr 2023 (6 months)

Provided technical support for mobile devices, wireless networks, and digital mobility solutions. Resolved device issues, managed network concerns, and ensured data privacy for customers.

Network Management Data Privacy Technical Support Billing Support

Education

Degrees, certifications, and relevant coursework

Davao Oriental State University

BS in Agriculture, Animal Science

Studied agricultural practices with a focus on animal science. Gained knowledge in livestock management, animal health, and sustainable farming techniques.

Catalunan Pequeno National High School

Humanities and Social Sciences, Humanities and Social Sciences

Completed studies in Humanities and Social Sciences, developing critical thinking and analytical skills. Focused on understanding societal structures and human behavior.