Looking for a job

Rachel Essien

@rachelessien

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Versatile remote support expert skilled in admin, CRM, data, and client service across industries.

Ghana

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What I'm looking for

Seeking a remote-friendly role where I can apply my skills in admin support, customer service, and data management. I value clear communication, collaboration, and growth. I'm drawn to roles involving task coordination, CRM, and client interaction especially with mission-driven teams that prioritize flexibility, integrity, and meaningful impact.

Virtual Assistant | Customer Support | Admin Support

I’m Rachel Essien, a proactive and detail-oriented virtual assistant with experience in customer service, admin support, data entry, and marketing coordination. I’ve supported remote teams across industries like tech, education, and events—using tools like Google Workspace, CRM systems (Zendesk, Salesforce), and Canva to manage calendars, documents, client communication, and task tracking.

I’m passionate about remote work, efficiency, and contributing to meaningful, mission-driven teams. I'm currently studying Professional Studies and TESOL to continue growing in the virtual support space. Always eager to learn, adapt, and deliver top-notch results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ubiquity Ghana

Oct 2023 - Present (1 year 7 months)

Assisted clients via email and chat, maintaining accurate records and updating account information. Handled sensitive data with confidentiality and professionalism.

Client Assistance Email Communication Record Management Data Confidentiality Professionalism

Current

Virtual English Tutor

Current

Native Camp

Nov 2023 - Present (1 year 6 months)

Organized lesson schedules, documented learning progress, and maintained client records. Ensured accurate, timely communication with students and internal management.

Record keeping Time Management Educational Technology Student Communications

Marketing Assistant / Event Support

Labelle Events & Marketing Agency

Dec 2021 - Apr 2024 (2 years 4 months)

Maintained internal document repositories and prepared communications for clients. Scheduled meetings, coordinated event logistics, and provided administrative support.

Document Management Client Communication Event Coordination Scheduling Administrative Support

Remote Data Verification Specialist

INFUSEmedia

Sep 2023 - Oct 2023 (1 month)

Performed data validation and organization, ensuring compliance with project guidelines. Supported marketing teams through precise data entry and document management.

Attention To Detail Data Validation Compliance Data Entry Document Management Attention to Detail

Customer Service Advisor

Concentrix Ghana

May 2023 - Oct 2023 (5 months)

Managed high volumes of client interactions, recorded detailed information, and ensured follow-up actions were completed on time.

Client Interaction Information Recording Follow up Management Time Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Brigham Young University

Bachelor of Applied Science, Professional Studies

2024 - 2026

Pursuing a Bachelor of Applied Science in Professional Studies, focusing on practical applications and skills relevant to various professional fields.