Open to opportunities

Rachel Denise Perez

@racheldeniseperez

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Customer service professional with expertise in chat support and HR.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in a supportive environment.

I am a dedicated customer service professional with extensive experience in chat support and administrative roles. Currently, I work as a Chat Support Representative at Concentrix, where I handle customer inquiries, provide product recommendations, and resolve complaints while maintaining brand tone and meeting performance KPIs. My previous roles have equipped me with strong communication skills and the ability to manage multiple cases simultaneously.

In addition to my chat support experience, I have worked as an Account Executive at Majesty Driving School, where I processed sales transactions and maintained employee schedules. My educational background in Human Resource Management, coupled with my thesis on gender equality in the workplace, reflects my commitment to understanding and improving workplace dynamics. I am passionate about leveraging my skills to enhance customer satisfaction and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Representative

Current

Concentrix

Nov 2024 - Present (7 months)

Handled customer inquiries via chat regarding orders, returns, and product information. Provided sizing advice, product recommendations, and resolved complaints while coordinating with internal teams.

Customer Support Chat Support Product Knowledge Customer Relationship Management

Account Executive

Majesty Driving School

Jan 2024 - Nov 2024 (10 months)

Processed sales transactions and prepared daily sales, inventory, and manpower reports. Maintained employee schedules, records, and office supplies, while also handling customer service and complaint resolution.

Inventory Management Report Preparation Customer Service Administrative Support

Chat Support Representative

Afni

Aug 2023 - Jan 2024 (5 months)

Processed requests for activation, disconnection, and billing inquiries, expediting corrections or adjustments. Provided timely and accurate customer feedback while managing multiple cases simultaneously.

Customer Service Billing Technical Support Customer Feedback Multitasking

Solar Proposalist

Sourcefit

Feb 2023 - Aug 2023 (6 months)

Created solar proposals using Google satellite imaging and corresponded clearly and timely with sales representatives. Developed usage profiles based on utility bill inputs and understood client-specific proposal details.

Solar Proposal Generation Google Satellite Imaging Sales Support Data Analysis Client Communication

Content Moderator

TaskUs

Jul 2022 - Jan 2023 (6 months)

Correctly identified, analyzed, and collected relevant data from images and videos, using bounding boxes to highlight areas of interest. Accurately categorized content, labeled images, and annotated data, providing feedback for dataset and workflow development.

Content Moderation Data Annotation Image Labeling Data Collection Quality Assurance

Email Support Representative

TTEC

Aug 2021 - Aug 2022 (1 year)

Assisted with online campaigns and communicated with consumers via email. Processed orders, forms, registrations, and requests, maintaining a log of all customer interactions, transactions, comments, and complaints.

Email Support Order Processing Data Entry

Chat Support Representative

Teleperformance

Dec 2020 - Jun 2021 (6 months)

Troubleshot technical and network issues, providing timely and accurate customer feedback. Managed multiple cases concurrently to ensure efficient resolution.

Technical Troubleshooting Customer Feedback Case Management Multitasking

Education

Degrees, certifications, and relevant coursework

CAP College Foundation, Inc.

Bachelor of Science in Business Administration, Human Resource Management

Activities and societies: Thesis on Gender Equality in the Workplace and its Role in Human Resource Development: Perspectives of Employees at the Majesty Driving School

Currently pursuing a Bachelor of Science in Business Administration with a focus on Human Resource Management. Expected to graduate in June 2025. Completed a thesis on 'Gender Equality in the Workplace and its Role in Human Resource Development: Perspectives of Employees at the Majesty Driving School'.