Francis Mae Apostol
@francismaeapostol
Customer service advisor with strong communication and critical thinking skills.
What I'm looking for
I am a dedicated professional with a Bachelor of Arts in Communication and Service Management from the University of Makati. My experience as a Customer Advisor has honed my ability to review content meticulously, ensuring compliance with community guidelines while managing significant volumes of information. I take pride in my attention to detail and my commitment to maintaining the integrity of the platforms I work with.
In my previous roles, I have demonstrated my capability to address customer inquiries effectively, whether through email or phone. As an Interconnection Coordinator, I not only managed customer interactions but also provided guidance to new employees, showcasing my leadership skills. My experience in chat support further solidified my ability to troubleshoot technical issues and prioritize customer needs, ensuring optimal solutions are delivered promptly.
Experience
Work history, roles, and key accomplishments
Advisor I, Customer Advisor
Teleperformance
Nov 2022 - Present (2 years 7 months)
Reviewed content meticulously to identify breaches of community guidelines or terms of service, regularly managing significant volumes. Removed content that infringed upon or replicated the owner's trademark. Thoroughly reviewed user profiles along with their reported content to ensure accurate decision-making.
Interconnection Coordinator
Virtual Assistant
Aug 2021 - Jun 2022 (10 months)
Received and addressed customer inquiries via both email and telephone calls. Coordinated the installation of clients' meters and established scheduling. Provided guidance and support to new employees as they navigated daily tasks and tackled complex challenges. Organized and categorized files, spreadsheets, and reports.
CSR - Chat Support
Teleperformance
Mar 2021 - May 2021 (2 months)
Addressed technical issues related to phones and service within the customer's area, offering troubleshooting assistance, and delivering solutions. Assisted customers in adjusting their payment due dates. Managed 2-4 customers concurrently, prioritizing their needs, and delivering optimal solutions. Effectively prioritized customer concerns while multitasking to meet project objectives.
Education
Degrees, certifications, and relevant coursework
University of Makati
Bachelor of Arts, Communication and Service Management
Completed a Bachelor of Arts in Communication and Service Management. Studied principles of effective communication, customer relations, and service delivery strategies.
University of Makati
K-12 Program, Contact Center Service
Participated in the K-12 Program with a specialization in Contact Center Service. Developed foundational skills in customer interaction and support, preparing for entry-level roles in contact centers.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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