Rachel Berice
@rachelberice
Dedicated sales and customer service professional with 13 years of experience.
United StatesWhat I'm looking for
I am a dedicated and results-driven professional with 13 years of experience in sales and customer service, specializing in remote roles. My proven ability to drive revenue growth and build strong customer relationships has been instrumental in enhancing customer satisfaction in a virtual environment. I excel in managing inbound and outbound calls, handling customer inquiries, and providing tailored solutions that meet both customer needs and company objectives.
Throughout my career, I have developed proficiency in CRM software, data analysis, and remote communication tools. My experience includes processing medical claims and ensuring compliance with billing regulations, as well as conducting sales calls to promote products and services. I am committed to delivering exceptional customer experiences and contributing to team success in a dynamic setting.
Experience
Work history, roles, and key accomplishments
Medical Billing
Vanderbilt
Feb 2017 - Present (8 years 4 months)
Processed medical claims for health insurance annuity policies, ensuring compliance with all applicable billing regulations and guidelines. Reviewed and verified insurance information, patient demographics, and medical records to ensure accurate billing. Resolved billing issues by communicating with insurance providers, patients, and healthcare providers, and monitored claim statuses for timely re
Sales & Fundraising Specialist
SC Contact Center
May 2015 - Jun 2016 (1 year 1 month)
Conducted outbound and inbound sales calls to potential customers, promoting and selling products or services while understanding customer needs to present tailored solutions. Engaged with prospective customers through multiple communication channels, built positive relationships, and achieved individual sales targets and KPIs. Utilized CRM tools to track interactions and maintain accurate custome
Education
Degrees, certifications, and relevant coursework
CFCollege of Central Florida
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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