Racheal Oluwaseun

I’m a customer service professional with 2+ years of experience delivering high speed, high volume, empathetic support across email, live chat, and phone channels. I focus on resolving issues quickly without sacrificing quality or customer experience.

In my current role as a Customer Support Specialist at Egatee (January 2025–Present), I maintain a 90% same day email response rate and consistently meet sub-3-hour SLAs in fast-paced environments. I handle 50+ inbound calls daily, efficiently identifying needs and providing timely solutions.

I’m known for combining fast execution with genuine customer care. I resolve complaints and disputes with a high success rate, minimizing escalations, and I de-escalate situations while keeping communication clear and empathetic.

Before this, as an Administrative Officer at Wenby’s College (February 2024–December 2024), I improved front desk efficiency, coordinated schedules for meetings and exams, and maintained accurate records that improved data organization and accessibility. I’m also fully equipped for remote work with strong time management and the ability to work independently while maintaining high performance.