Looking for a job

RACHEAL ANDREW

@rachealandrew

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I manage customer support, CRM operations, renewals, and client communications.

Nigeria

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What I'm looking for

I'm seeking Customer Success Manager and Account Management opportunities where I can apply my customer support, CRM operations, renewal pipeline, reporting, and growing Customer Success knowledge from day one.

At Kelziconcepts Ltd, I was promoted from Customer Support Intern to Team Lead, coordinating daily workflows for four interns while managing customer inquiries, renewal pipeline activity, and CRM records in HubSpot.

I resolve 10+ customer tickets daily, prepare and present weekly updates to leadership, and support onboarding, reporting, and task accountability using ClickUp, Google Workspace, Gmail, and Google Meet.

My background also includes sales, customer onboarding, financing support, and operating an independent flight booking service. I'm building on this hands-on experience through Customer Success Management and Technical Account Management training, with a focus on retention, account health, and client relationships.

Experience

Work history, roles, and key accomplishments

Customer Support Intern / Team Lead

Kelziconcepts Ltd

Jun 2026 - Aug 2026 (2 months)

Promoted to Team Lead during internship, coordinating tasks for a team of 4 interns and managing customer inquiries. Maintained customer records and renewal pipeline activities using HubSpot and other CRM platforms, and presented weekly updates to leadership.