At Lux Legacy Agency, I serve as the first point of contact for client inquiries and manage onboarding and follow-up communications. I keep CRM records organized, coordinate scheduling across time zones, and handle sensitive client information confidentially.
At Heracules, I managed client communication and outreach across email and LinkedIn, achieving a 30% lead-to-client conversion rate. Earlier, as an Administrative & Customer Service Intern at Elixs Global Travels, I supported travel clients and bookings, contributing to a 95% client satisfaction rate.
