Open to opportunities

Rachael Sule

@rachaelsule

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Customer service professional at SAMSUNG (KDS International), growing revenue 35% through product consulting.

Nigeria

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What I'm looking for

I’m seeking a remote Customer Service role where I can turn every customer interaction into an opportunity to build trust and deliver value.

At SAMSUNG (KDS International), I presented product solutions that contributed to 35% revenue growth. I also used client feedback to improve product features and increase repeat business.

As a Product Consultant, I worked with teams to align product strategies and increased upsell opportunities through consultative selling.

At StylebyROS, I managed calendars, handled client communications, and prepared reports and presentations. I supported efficient scheduling and client satisfaction.

My remote experience also includes coordinating collaborations at Panda Jewel and moderating Discord communities at Rivalry. I’m seeking a remote Customer Service role where I can build trust and deliver value through customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Product Consultant

Current

Samsung (KDS International)

May 2025 - Present (1 year 4 months)

Presented innovative solutions leading to 35% revenue growth and improved product features using client feedback, increasing repeat business. Collaborated with teams to align product strategies and achieved a 40% increase in upsell opportunities through consultative selling.

Consultative Selling client feedback Product Strategy Collaboration Upselling

Virtual Assistant

StylebyROS

Mar 2024 - Jan 2025 (10 months)

Managed calendars and scheduling for efficient time management, handled client communications improving satisfaction, and delivered reports and presentations for decision-making.

Calendar Management Scheduling Client Communication Reporting Presentation Skills

Collaboration Manager

Panda Jewel

Jun 2023 - Feb 2024 (8 months)

Coordinated collaborations and partnerships with individuals, teams, and external stakeholders. Managed communications and follow-ups to ensure smooth executions and resolved communication issues to keep stakeholders informed.

Collaboration Partnership Management Communication Skills Stakeholder Management Follow up

Project Moderator

Rivalry

Mar 2023 - Jun 2023 (3 months)

Moderated Discord communities and maintained a welcoming, respectful, and engaging environment. Assisted with announcements, events, campaigns, and community activities, and escalated issues to appropriate team members.

Discord Moderation Community Management Event Coordination Issue escalation Communication Skills