Rachael Hamm
@rachaelhamm
Dedicated professional with experience in customer service and education.
United StatesWhat I'm looking for
I am a dedicated professional with a background in customer service and education. My experience as a Substitute Teacher at ESS Staffing has honed my skills in data entry, record-keeping, and delivering educational content effectively. I pride myself on my ability to follow established plans while ensuring a safe and engaging learning environment for students.
Previously, I worked as a Patient Care Coordinator at Athens Eye Doctors and Surgeons, where I scheduled appointments and managed patient referrals using Eyemed software. My role required strong problem-solving skills and the ability to communicate effectively with both patients and medical professionals. Additionally, my time at Chico’s FAS equipped me with world-class customer service training, allowing me to excel in a high-performance call center environment.
Experience
Work history, roles, and key accomplishments
Substitute Teacher
ESS Staffing
Aug 2023 - Present (1 year 10 months)
Recorded student attendance and delivered educational content according to established plans. Followed proper safety protocols at all times to ensure a secure learning environment.
Patient Care Coordinator
Athens Eye Doctors and Surgeons
Mar 2025 - Present (3 months)
Scheduled patients for appointments using Eyemed software and completed referral entries. Contacted other medical practices to ensure continuity of patient care.
Customer Service Representative
Chico's FAS
Jul 2011 - Present (13 years 11 months)
Received world-class customer service training and handled customer issues in a high-performance call center. Implemented cross-selling and upselling techniques to maximize sales.
Education
Degrees, certifications, and relevant coursework
BCBrevard College
Bachelors in Business, Business
Completed a Bachelor's degree in Business. The curriculum focused on core business principles and practices.
Southwest Guilford High School
High School Diploma, General Studies
Obtained a High School Diploma. The studies prepared for further education and career development.
Availability
Location
United StatesAuthorized to work in
Job categories
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