Antonio Chapman
@antoniochapman
Customer service, data entry both alpha/numeric, HIPAA trained, and call center experience.
United StatesWhat I'm looking for
Interested in entry to mid level position in customer service and/or call center. Would prefer remote but open to Atlanta and surrounding areas.
Experience
Work history, roles, and key accomplishments
Customer Service
Lee Renovation Services
Jan 2015 - Present (10 years 6 months)
Ensured customer satisfaction in a home improvement setting, handled billing and documentation, scheduled daily appointments, and resolved customer disputes.
Indexing/Data Entry/Insurance
Healthport Technologies
Jul 2011 - Feb 2013 (1 year 7 months)
Accurately identified and indexed information in legal and medical insurance documents, processed a minimum of 10,000 alpha/numeric per hour, and trained in HIPAA standards.
Data Entry
Internal Revenue Service
Jan 2005 - Jul 2011 (6 years 6 months)
Transcribed a wide variety of taxpayer prepared tax returns, related schedules and documents, and identified missing, incorrect, or unrecognizable data.
Customer Service and Sales Representative
MCI Worldcom Communications
Jan 1997 - Oct 2000 (3 years 9 months)
Assisted over 200+ customers in sales, complaints, credits, product enhancements, and account concerns, consistently meeting and exceeding customer quality expectations.
Education
Degrees, certifications, and relevant coursework
Antonio hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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