Rachael Clark
@rachaelclark
I’m a customer service professional with 10+ years resolving inquiries, scheduling appointments, and supporting smooth operations.
What I'm looking for
I’m a customer service professional with 10+ years of experience assisting customers, resolving inquiries, and coordinating services in fast-paced environments. I handle high volumes of requests while staying professional, empathetic, and efficient.
Across concerts, retail, property management, and childcare, I’ve supported customers through clear communication, conflict resolution, and accurate record keeping. I’m experienced with appointment scheduling and coordination, data entry, and using POS systems to process transactions with proper cash handling procedures.
I’m known for strong communication skills, attention to detail, and building positive relationships with customers, guests, parents, and event teams. I bring dependable organization and multitasking to ensure smooth day-to-day operations and quick issue resolution.
Experience
Work history, roles, and key accomplishments
Concert Vendor
Independent Events
Jan 2004 - Present (22 years 9 months)
Provided high-volume customer service at concerts and large events, assisting with purchases, directions, and event information. Processed POS transactions while maintaining accurate records and resolving customer questions quickly.
Sales Associate
Baker Carpet House
Dec 2023 - Aug 2025 (1 year 8 months)
Assisted customers with flooring product inquiries and recommendations based on needs and budget. Scheduled in-home measurements and installation services, entered customer data and orders into company systems, and communicated updates to customers.
Private Nanny
Private Nanny
Jan 2013 - Jan 2022 (9 years)
Maintained communication with parents regarding scheduling, updates, and daily activities. Coordinated transportation schedules and appointments while managing household organization tasks with confidentiality.
Property Manager
Epiphany Jordan
Jan 2013 - Jan 2021 (8 years)
Managed Airbnb guest reservations, scheduling, and communications. Responded to guest inquiries, resolved issues, maintained booking/guest records, and coordinated cleaning and maintenance appointments.
Assistant Manager
Prime Pet LLC
Jan 2017 - Jan 2018 (1 year)
Assisted customers with product inquiries and recommendations. Handled customer transactions, resolved service concerns, maintained inventory records and store organization, and supported daily operations to maintain customer satisfaction.
Bookseller
The Strand Bookstore
Jan 2010 - Jan 2012 (2 years)
Assisted customers with book recommendations and purchases. Maintained inventory, supported store promotions, and provided friendly, knowledgeable customer support.
Music Department Manager
Borders Books & Music
Jan 2006 - Jan 2009 (3 years)
Managed department inventory and merchandising while assisting customers with product recommendations and purchases. Trained employees on customer service standards.
Assistant Store Manager
Record Theatre
Jan 2004 - Jan 2006 (2 years)
Supervised daily store operations and staff scheduling. Resolved customer concerns, supported positive shopping experiences, and assisted with merchandising and operational management.
Bookseller
Borders Books & Music
Jan 2000 - Jan 2004 (4 years)
Provided customer support and product recommendations. Maintained merchandise displays and inventory records in support of store operations.
Bakery Associate
P&C Foods
Jan 1999 - Jan 2003 (4 years)
Assisted customers and prepared baked goods in a fast-paced retail environment. Maintained sanitation standards and supported product displays.
Education
Degrees, certifications, and relevant coursework
High School / GED
High School Diploma or GED, General Studies
Completed a High School Diploma / GED in general studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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