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Rachael ClarkRC
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Rachael Clark

@rachaelclark

I’m a customer service professional with 10+ years resolving inquiries, scheduling appointments, and supporting smooth operations.

United States
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What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries quickly, coordinate appointments, and keep records accurate—working with a team that values professionalism, empathy, and smooth operations.

I’m a customer service professional with 10+ years of experience assisting customers, resolving inquiries, and coordinating services in fast-paced environments. I handle high volumes of requests while staying professional, empathetic, and efficient.

Across concerts, retail, property management, and childcare, I’ve supported customers through clear communication, conflict resolution, and accurate record keeping. I’m experienced with appointment scheduling and coordination, data entry, and using POS systems to process transactions with proper cash handling procedures.

I’m known for strong communication skills, attention to detail, and building positive relationships with customers, guests, parents, and event teams. I bring dependable organization and multitasking to ensure smooth day-to-day operations and quick issue resolution.

Experience

Work history, roles, and key accomplishments

IE
Current

Concert Vendor

Independent Events

Jan 2004 - Present (22 years 9 months)

Provided high-volume customer service at concerts and large events, assisting with purchases, directions, and event information. Processed POS transactions while maintaining accurate records and resolving customer questions quickly.

PN

Private Nanny

Private Nanny

Jan 2013 - Jan 2022 (9 years)

Maintained communication with parents regarding scheduling, updates, and daily activities. Coordinated transportation schedules and appointments while managing household organization tasks with confidentiality.

EJ

Property Manager

Epiphany Jordan

Jan 2013 - Jan 2021 (8 years)

Managed Airbnb guest reservations, scheduling, and communications. Responded to guest inquiries, resolved issues, maintained booking/guest records, and coordinated cleaning and maintenance appointments.

BM

Bookseller

Borders Books & Music

Jan 2000 - Jan 2004 (4 years)

Provided customer support and product recommendations. Maintained merchandise displays and inventory records in support of store operations.

PF

Bakery Associate

P&C Foods

Jan 1999 - Jan 2003 (4 years)

Assisted customers and prepared baked goods in a fast-paced retail environment. Maintained sanitation standards and supported product displays.

Education

Degrees, certifications, and relevant coursework

HG

High School / GED

High School Diploma or GED, General Studies

Completed a High School Diploma / GED in general studies.

Tech stack

Software and tools used professionally

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