Open to opportunities

Carla Taylor

@carlataylor

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Proactive retail professional with over 4 years of experience.

Canada

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With over four years of experience in the retail sector, I am a proactive and customer-oriented professional dedicated to delivering exceptional service. My career has been marked by a commitment to exceeding performance targets, as evidenced by receiving three 'Passion Awards' for outstanding service. I thrive in dynamic environments and have consistently surpassed key performance indicators set by mystery shoppers.

My experience spans various roles, including housekeeping and customer service at reputable establishments such as Lakeview Inn and Suites and Canadian Tire. I have honed my skills in managing customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving. My ability to collaborate with team members and maintain high standards of service has been pivotal in my professional journey.

Experience

Work history, roles, and key accomplishments

Housekeeper

Lakeview Inn and Suites

Mar 2008 - Dec 2015 (7 years 9 months)

Managed daily cleaning duties in a high traffic hotel environment, ensuring cleanliness standards were met and guest satisfaction was achieved. Collaborated with team members and trained new staff on cleaning procedures.

Room Inspection Room Inspections Team Collaboration Inventory Management Training Time Management

Customer Service Representative

Parago

Mar 2010 - May 2011 (1 year 2 months)

Managed customer inquiries and complaints, resolved issues through effective communication, and processed orders and refunds efficiently. Collaborated with departments to enhance customer experience.

Problem Solving Effective Communicator Order Processing Customer Feedback Product Recommendations Team Collaboration Training Active Listening

Customer Service Representative

Canadian Tire

Jun 2009 - Jan 2010 (7 months)

Handled customer inquiries and complaints professionally, resolved issues, and processed orders and refunds accurately. Worked with other departments to ensure a seamless customer experience.

Problem Solving Order Processing Customer Feedback Team Collaboration Active Listening

Customer Service Representative

Help Desk Now

Aug 2007 - Jan 2010 (2 years 5 months)

Managed customer inquiries and complaints, resolved issues through active listening and effective communication, and processed orders and refunds with accuracy.

Problem Solving Effective Communicator Order Processing Customer Feedback Active Listening Time Management