Rabia Anwer
@rabiaanwer
Enthusiastic banker and freelancer with a passion for ICT education.
PakistanWhat I'm looking for
I am a dedicated graduate with a strong foundation in Information and Communication Technology (ICT), seeking an entry-level primary ICT teaching position. My commitment lies in fostering a positive, engaging, and inclusive learning environment where young students can develop essential digital literacy skills.
With over a decade of experience in the banking sector, I have honed my skills in customer service and operations management at United Bank Limited. I have successfully trained and coached customer service teams, developed policies, and handled customer complaints with professionalism. My freelance work as a translator and document converter has further enhanced my communication skills, allowing me to work effectively in both English and Urdu.
Experience
Work history, roles, and key accomplishments
Translator and Document Converter
Freelancer
Jan 2024 - Dec 2025 (1 year 11 months)
Detail-oriented Translator and Document Converter fluent in English and Urdu, with over 1 year of experience translating technical and marketing content. Successfully utilized platforms like Upwork, Fiverr, Freelancer, and Proz to deliver high-quality translations.
Customer Services and Operations Manager (OG-2)
United Bank Limited
Jan 2011 - Dec 2024 (13 years 11 months)
Trained and coached the customer service team to enhance skills and performance, while also leading and supervising staff to meet service standards. Developed and implemented customer service policies and procedures, and professionally handled customer complaints, feedback, and escalations.
Internship
ABN AMRO Bank
Jan 2007 - Dec 2007 (11 months)
Gained foundational experience in banking operations and customer interactions. Assisted various departments and learned about daily banking procedures.
Education
Degrees, certifications, and relevant coursework
NIBAF- National Institute of Banking and Finance Islamabad
Junior Associateship of IBP, Banking and Finance
2012 - 2012
Grade: Stage1Passed
Successfully completed Stage 1 of the Junior Associateship of IBP, a superior qualification in banking and finance. This program enhanced my understanding of banking operations and financial principles.
IIInternational Islamic University Islamabad
MBA, Information Technology Management
2007 - 2010
Completed a Master of Business Administration with a specialization in Information Technology Management. This program provided a comprehensive understanding of managing IT systems and strategies within a business context.
UPUniversity of Punjab
BS (Hons), Computer Sciences
2002 - 2006
Grade: 1st Division
Earned a Bachelor of Science (Hons) in Computer Sciences, building a strong foundation in computer science principles. Received scholarships from NBP in 2004 and 2005 for achieving a 1st Division.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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