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Muhammad Farhan

@muhammadfarhan6

Experienced banking operations manager specializing in customer service and compliance.

Pakistan
Message

What I'm looking for

I seek a challenging banking operations role where I can apply compliance, customer-service and systems skills, improve processes, and grow into greater operational leadership.

I am a seasoned banking professional currently serving as C.D. Incharge and Backup Manager Operations at BankAl-Habib, with a long tenure in branch operations and managerial roles. I bring disciplined execution and a customer-first mindset to daily branch performance.

Throughout my career I have managed remittances, account opening, compliance, advances, imports, administration and overall branch supervision, consistently meeting TAT targets and coordinating with head office and other branches. I have regularly interacted with internal and external audits and handled signature verification and authorization duties.

My background also includes hands-on IT and systems work—supporting Windows and Linux environments, basic system administration, and hardware troubleshooting—and entrepreneurial experience trading mobile and computer parts in the E-scrap business as well as a period supporting my family construction business. Early in my career I worked as a computer lab incharge, instructor and hardware/software incharge.

I maintain a strong focus on compliance and customer satisfaction, supported by trainings in Anti-Money Laundering, E-KYC, FATCA awareness, Islamic banking concepts and account opening laws and practices. I am adaptable, learn quickly, and seek roles where I can improve operations and mentor teams toward measurable service improvements.

Experience

Work history, roles, and key accomplishments

BL
Current

C.D. Incharge

Bank Al Habib Limited

Apr 2024 - Present (1 year 4 months)

As C.D. Incharge and Backup Manager Operations, authorized general banking transactions, managed branch workflows to meet TATs, coordinated audits and inter-branch correspondence, and handled customer escalations.

HL

S.O.B.O

Habib Metro Bank Limited

Jun 2004 - Nov 2022 (18 years 5 months)

Served as S.O.B.O and Manager overseeing remittances, account opening, compliance, advances and import operations; supervised branch operations, liaised with audits and maintained customer service TATs.

Education

Degrees, certifications, and relevant coursework

PI

PIMSAT

Bachelor of Science, Information Technology

Completed B.S. in Information Technology from PIMSAT, graduated in 2004.

GK

Government College of Commerce & Economics Karachi

Higher Secondary Certificate, Commerce

Completed Intermediate (Higher Secondary Certificate) with a focus on commerce from Government College of Commerce & Economics, Karachi in 2001.

JS

Jennings Secondary School

Secondary School Certificate, Commerce

Completed SSC (Matriculation) in Commerce from Jennings Secondary School in 1998.

Tech stack

Software and tools used professionally

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Muhammad Farhan - C.D. Incharge - Bank Al Habib Limited | Himalayas