Open to opportunities

Afaq Hashmi

@afaqhashmi

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Experienced banking operations manager with a focus on team collaboration.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my banking expertise in a dynamic team environment, focusing on operational excellence and customer satisfaction.

I am a dedicated banking operations manager with over a decade of experience in the financial sector. My career has been marked by my roles in various reputable banks, where I have honed my skills in managing operations, enhancing customer satisfaction, and leading teams effectively. I am currently serving as a Manager Operation at Askari Islamic Bank Limited, where I have successfully implemented operational strategies that have improved efficiency and service delivery.

Throughout my career, I have developed a strong proficiency in banking operations, including home remittance payments, account opening, and cash management. My experience spans multiple banks, including Bank Islami Ltd and Faysal Bank Limited, where I have consistently demonstrated my ability to cross-sell products and services, manage cash registers, and ensure compliance with regulatory requirements. I am passionate about fostering a collaborative team environment and continuously seek opportunities to enhance my skills and contribute to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Manager Operation

Current

Askari Islamic Bank Limited

Dec 2024 - Present (7 months)

Managed comprehensive banking operations, overseeing daily functions and ensuring efficient service delivery. Responsible for back-office processes, cash management, and regulatory compliance.

Banking Operations Cash Management Regulatory Compliance Team Leadership CRM MS Office SBP Returns

Manager Operation

Bank Islami Ltd

Oct 2023 - Dec 2024 (1 year 2 months)

Directed operational activities, optimizing workflows for various banking services including remittances and account management. Ensured adherence to internal policies and external regulations.

Operational Management Workflow Optimization Remittances Account Management Regulatory Compliance Customer Service

Manager Operation

Faysal Bank Limited

Jul 2020 - Oct 2023 (3 years 3 months)

Supervised daily branch operations, ensuring smooth execution of transactions and customer service excellence. Managed cash registers, clearing processes, and ATM operations.

Customer Service Cash Register ATM Management MS Office

SBSO -CD Incharge

Faysal Bank Limited

Feb 2018 - Jul 2020 (2 years 5 months)

Served as Incharge for CD operations, overseeing customer deposit activities and related services. Managed chequebook and ATM issuance, ensuring accuracy and efficiency.

CD Operations Deposits Chequebook Issuance

Operation Officer

Meezan Bank Limited

Sep 2009 - Feb 2018 (8 years 5 months)

Performed diverse operational tasks, including account opening, inward/outward clearing, and daily ATM balancing. Maintained meticulous records and supported overall branch functionality.

ATM Balancing Branch Support

Intern

Bank Alfalah

Gained practical experience in banking operations, assisting with account opening, trade finance, and clearing processes. Contributed to monthly report generation and customer service initiatives.

Customer Service Data Entry MS Office

Education

Degrees, certifications, and relevant coursework

Punjab University, Lahore

Bachelor of Commerce, Commerce

Grade: 55%

Completed a Bachelor of Commerce degree from Punjab University, Lahore, with a focus on business and financial principles. Achieved a 55% score in the program.