Queen Kanung

Great customer service starts with listening, understanding the need, and following through.

I’m a Customer Support and Executive Virtual Assistant professional with hands on experience supporting customers, handling enquiries, managing orders, coordinating appointments, maintaining records, and providing day to day administrative support.

In my customer-facing experience at Hookies Boutique, I served as a first point of contact for customers through phone, chat, email, and in person interactions. I handled customer concerns, processed orders, followed up on deliveries, maintained customer information, and escalated more complex issues when necessary.

I also supported daily business operations at MOBZ Beauty, where I coordinated client appointments, maintained business records, monitored daily activities, and communicated directly with clients to ensure a positive experience.

Alongside my practical experience, I have developed hands on familiarity with tools including HubSpot CRM, Zoho CRM, Zendesk, Freshdesk, Google Workspace, Microsoft Office, Trello, Notion, and Slack. I’m comfortable learning new systems, documenting information accurately, managing multiple priorities, and communicating professionally with customers and team members.

My approach is simple: listen carefully, communicate clearly, stay organized, and follow through.

I’m currently seeking remote opportunities in Customer Support, Customer Service, Customer Experience, Executive Virtual Assistance, and Administrative Support where I can contribute immediately while continuing to grow professionally.