Qodeshiym SmithQS
Open to opportunities

Qodeshiym Smith

@qodeshiymsmith

Dedicated customer service advisor focused on exceptional client experiences.

United Kingdom

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a Customer Service Advisor, I pride myself on my ability to listen attentively to customers, addressing their feedback, complaints, and queries with care. My goal is to create the best first-time hands-on customer service experience, ensuring that every interaction is positive and productive. I am well-versed in GDPR regulations and policies, which allows me to handle sensitive information responsibly.

Throughout my career, I have gained valuable experience in various customer service roles, including my current position as a Telephone Market Research Interviewer at IFF Research. Here, I conduct market research on behalf of clients, ensuring script coherence and professionalism while adhering to GDPR guidelines. My previous roles have equipped me with the skills necessary to manage customer inquiries effectively, whether through calls, emails, or chat.

I am committed to continuous improvement and learning, as evidenced by my ongoing education in Data Analysis at The Open University. I believe that a strong work ethic, combined with a passion for customer service, makes me an asset to any team.

Experience

Work history, roles, and key accomplishments

TP
Current

Customer Service Representative

TalentWorldGroup Plc.

Jun 2024 - Present (1 year)

Currently handling client requests by providing Level 2 support through calls, emails, and chat. Responsible for managing systems to gather customer data and respond to inquiries and complaints.

IR
Current

Telephone Market Research Interviewer

IFF Research

Oct 2024 - Present (8 months)

Conducting market research via telephone for clients, ensuring script coherence and compliance with GDPR while handling survey responses professionally.

Education

Degrees, certifications, and relevant coursework

The Open University logoTU

The Open University

Certificate of Higher Education, Data Analysis

2023 - 2025

Pursuing a Certificate of Higher Education in Data Analysis, focusing on data interpretation and analytical skills to support decision-making processes.

Central Sussex College logoCC

Central Sussex College

Diploma, Childcare

2014 - 2014

Completed a Diploma in Childcare, gaining knowledge and skills necessary for working with children and understanding their developmental needs.

OC

Oakmeeds Community College

GCSE, General Education

2013 - 2013

Achieved GCSE qualifications, providing a foundational education in various subjects, preparing for further education and career opportunities.

Tech stack

Software and tools used professionally

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