Qodeshiym Smith

Currently handling client requests by providing Level 2 support through calls, emails, and chat. Responsible for managing systems to gather customer data and respond to inquiries and complaints.

Conducting market research via telephone for clients, ensuring script coherence and compliance with GDPR while handling survey responses professionally.

Delivered high-quality service in an inbound call center, assisting customers with queries and complaints via phone, email, and letter.

Provided support at Gatwick Airport by adhering to regulations, verifying passenger identification, and reporting suspicious behavior.

Gained experience in market data research administration, learning new skills and demonstrating a strong work ethic in a team-oriented environment.

Provided fast-paced customer service in a fast-food environment, following health and safety procedures and upselling products.

Handled outbound telephone interviews for market research, gathering data for clients including government entities.

Responsible for stock replenishment and customer service, ensuring compliance with health and safety procedures.

Screened passengers at Gatwick Airport, verifying identification and ensuring compliance with safety regulations.

Pursuing a Certificate of Higher Education in Data Analysis, focusing on data interpretation and analytical skills to support decision-making processes.

Completed a Diploma in Childcare, gaining knowledge and skills necessary for working with children and understanding their developmental needs.

Achieved GCSE qualifications, providing a foundational education in various subjects, preparing for further education and career opportunities.