Qodeshiym Smith
@qodeshiymsmith
Dedicated customer service advisor focused on exceptional client experiences.
What I'm looking for
As a Customer Service Advisor, I pride myself on my ability to listen attentively to customers, addressing their feedback, complaints, and queries with care. My goal is to create the best first-time hands-on customer service experience, ensuring that every interaction is positive and productive. I am well-versed in GDPR regulations and policies, which allows me to handle sensitive information responsibly.
Throughout my career, I have gained valuable experience in various customer service roles, including my current position as a Telephone Market Research Interviewer at IFF Research. Here, I conduct market research on behalf of clients, ensuring script coherence and professionalism while adhering to GDPR guidelines. My previous roles have equipped me with the skills necessary to manage customer inquiries effectively, whether through calls, emails, or chat.
I am committed to continuous improvement and learning, as evidenced by my ongoing education in Data Analysis at The Open University. I believe that a strong work ethic, combined with a passion for customer service, makes me an asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TalentWorldGroup Plc.
Jun 2024 - Present (1 year)
Currently handling client requests by providing Level 2 support through calls, emails, and chat. Responsible for managing systems to gather customer data and respond to inquiries and complaints.
Telephone Market Research Interviewer
IFF Research
Oct 2024 - Present (8 months)
Conducting market research via telephone for clients, ensuring script coherence and compliance with GDPR while handling survey responses professionally.
Customer Service Advisor
WoolOvers Ltd
Jun 2023 - Sep 2023 (3 months)
Delivered high-quality service in an inbound call center, assisting customers with queries and complaints via phone, email, and letter.
Passenger Service Agent
Red Handling UK
Mar 2023 - May 2023 (2 months)
Provided support at Gatwick Airport by adhering to regulations, verifying passenger identification, and reporting suspicious behavior.
Market Data Research Administrator
The Recruitment Lab
Mar 2023 - Mar 2023 (0 months)
Gained experience in market data research administration, learning new skills and demonstrating a strong work ethic in a team-oriented environment.
Cashier
KFC
Jun 2013 - May 2016 (2 years 11 months)
Provided fast-paced customer service in a fast-food environment, following health and safety procedures and upselling products.
Telephone Market Research Interviewer
Ipsos
Oct 2022 - Jan 2023 (3 months)
Handled outbound telephone interviews for market research, gathering data for clients including government entities.
Customer Assistant
Tesco
Jun 2017 - May 2020 (2 years 11 months)
Responsible for stock replenishment and customer service, ensuring compliance with health and safety procedures.
Passenger Service Agent
Blackjack Promotions
Nov 2016 - Nov 2016 (0 months)
Screened passengers at Gatwick Airport, verifying identification and ensuring compliance with safety regulations.
Education
Degrees, certifications, and relevant coursework
The Open University
Certificate of Higher Education, Data Analysis
2023 - 2025
Pursuing a Certificate of Higher Education in Data Analysis, focusing on data interpretation and analytical skills to support decision-making processes.
Central Sussex College
Diploma, Childcare
2014 - 2014
Completed a Diploma in Childcare, gaining knowledge and skills necessary for working with children and understanding their developmental needs.
Oakmeeds Community College
GCSE, General Education
2013 - 2013
Achieved GCSE qualifications, providing a foundational education in various subjects, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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